CX Guided Leader Recognized for Solutions That Enhance Customer Experiences and Deliver Measurable Business Success
WAKEFIELD, MA / ACCESSWIRE / January 20, 2022 / Glance (www.glance.net), a leading provider of human-guided customer experience solutions that enable businesses to deepen customer relationships and transform digital interactions, was named MetriStar 2022 Top Provider by Metrigy, a highly respected research and strategic advisory firm focused on innovative business communication technologies. Recognized glance for market-leading visual engagement applications, which include cobrowse, screenshare, and video solutions that enable customer-facing businesses to deliver live human assistance within a branded and digital property.
In the study, technology vendors were measured across a range of metrics during its recent Customer Experience MetriCast 2022 survey, which asked more than 1,800 companies around the world to assess how visual communication applications have impacted interact with their ability to increase sales, control costs, satisfy customers, and improve agent efficiency. With its findings, Metrigy found that Glance outperformed its competition in almost every technology category, and is highly respected by its customers for its ability to enhance end-user satisfaction while also delivering visible business results. . For example, 68.8 percent of Glance customers were positioned in the study success group — the highest of all providers. These customers experienced a 43.6 percent increase in revenue, a 36.4 percent improvement in customer ratings, as well as a 27.3 percent increase in agent efficiency.
“Unlike many technology awards, MetriStar is not based on the opinion of analysts, but rather on real customer experience. That’s why it’s useful for CX leaders who make technology provider decision: Look at users who are already using the solution, ”said Robin Gareiss, chief executive officer and chief analyst for Metrigy.“ Adding merit to the MetriStar Top Provider Award: More Glance customers report better than average improvements in business metrics than any other provider in this technology category. ”
Glimpse enables businesses to seamlessly combine real-time visual customer assistance and expert consultation with digital apps and websites through cobrowse, screen sharing, and video technology. Knowledgeable workers, advisors, and customer service personnel can instantly engage customers in digital interaction to provide person-to-person assistance that creates empathy, improves customer satisfaction, increases productivity, lowers operating costs, generates more transactions, and expands brand loyalty. Unlike third-party video meeting solutions, Glance collaboration sessions are directly embedded in the branded website or app, creating an in-brand, friction-free, and secure digital experience for consumers and staff.
In addition, Glance’s proven and secure cloud-based technology is compatible with all major browsers, operating systems, and devices, and can be integrated with popular CRM, contact center, document management, and communications platforms. business. Glance technology is fully secure, and complies with data privacy mandates in the financial services, healthcare, and other regulated industries.
“Receiving the 2022 MetriStar Top Provider award is an achievement that the Glance family is extremely proud of, especially since the justification of the award is based on direct feedback from our customers,” said Tom Martin, chief executive officer of Glance. “Our philosophy has always been to develop solutions that enable our customers to achieve measurable business results by creating solutions that deepen relationships and build brand loyalty. It’s very gratifying to be. our solutions continue to be recognized — and accepted — by the marketplace. ”
About Glance Networks
Glimpse enables mid-to-large businesses to easily interact with customers in their digital environments. Glance’s branded, in-the-moment web, mobile, and in-app Customer Experience Guides (Guided CX) increase customer satisfaction, ensure brand loyalty, and drive innovative streams of we. The world’s largest business relies on Glance’s Guided CX technology to empower customer-first teams to securely see, display, and share anything online with a click of a button. With integrations with enterprise platforms such as Salesforce, Microsoft, Twilio, Genesys, and ServiceNow, Glance uses current workflows to enable in-the-moment human guidance that keeps customers happy and or optimize business performance. Discover the power of Customer Experience Guides at http://www.glance.net.
Public Relations Contact
Adam Atwood
VP of Marketing
At a Glance Networks
[email protected]
SOURCE: At a Glance Networks
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