Barracuda Networks released a key update to Barracuda RMM, the company’s security-centric, cloud-based remote monitoring and management (RMM) platform.
The main highlights of this release include new integration with Windows Defender Antivirus, updates to Microsoft and third-party software patch management functions, improved integration with Barracuda Intronis Backup, and ServiceNow Service Desk integration.
Barracuda RMM now includes a Integration with Windows Defender Antivirus, A free tool provided by Microsoft that MSP can use to ensure that its customers have integrated antivirus protection.
The company said that through Barracuda RMM’s policy configuration options, MSP can protect its endpoints through centralized management and alerting of all files, folders, and Windows Defender antivirus software for selected devices.
Recognize the nature of criticism Patch management According to the company, as a regular security repair task, the latest version of Barracuda RMM can immediately apply patches to identified devices and improve the visibility of which devices are online or offline.
It also includes third-party software patch management (advanced software management) as part of the onboarding process for all new MSP partners.
A series of the latest Integration update between Barracuda RMM and Intronis Backup This includes the ability to seamlessly synchronize new information between RMM and the Intronis management console, as well as the ability to view key reports and alarms within the RMM tool, such as missing backup reports and alarms for failed backups.
Barracuda RMM and Intronis Backup work together to provide protection and help establish the correct security posture, including regular assessments of customer infrastructure and data protection.
Because of the company’s Two-way integration with ServiceNow PSA, When a ticket is created manually or automatically in Barracuda RMM, events and events will also be created in ServiceNow. ServiceNow then treats these events as any other events in its event management system.
This integration also enables MSP to use the established event management, alarm management and ticket management systems in ServiceNow with Barracuda RMM.
The company stated that it no longer needs MSP to modify its workflow to take advantage of the integration with ServiceNow.
Other enhancements in this version include:
- Added support for MacOS, including Mac Device Manager agent and upgrades to Catalina and Big Sur
- New MSI installation package for Barracuda RMM Device Manager Agent for Windows
- Improved alert emails, including site, device, and alert configuration names in the subject line of alert emails
- Improved the search of reports, etc.
Chris Crellin, Senior Director of Product Management at Barracuda MSP said: “Our continuous improvement of Barracuda RMM is part of our ongoing commitment to support MSP in improving its safety products.
“The RMM tool must be part of the daily client security assessment and remediation of MSP.
“Today, we make it easier for service providers to complete these tasks by adding new features and functions that focus on reducing security risks and protecting customer data and applications, thereby driving business value in their customer base.”
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