BlackBerry AtHoc and ServiceNow collaborate to provide crisis management response

BlackBerry Limited announced a partnership with ServiceNow to integrate the BlackBerry®AtHoc® service with the Now platform to increase communication speed in crisis situations and increase the management speed of IT services. This integration allows the IT team to use multiple channels to ensure more effective and secure communication in the event of an incident. This pool strengthens collaboration at all levels of the company to ensure that the efficiency, productivity and profitability of activities are maintained in the event of a crisis.

With this partnership, the IT team will have the opportunity to directly form a crisis management team in the following ways to troubleshoot, resolve and issue alerts on the ServiceNow interface of the Now platform when an event occurs (such as a critical service interruption or complete interruption). The fact that you don’t have to leave the platform avoids conflicts between multiple windows and open applications, thus ensuring faster response and better incident management. The IT team can also access the audit log for retrospective analysis of the incident response.

BlackBerry AtHoc can help companies communicate securely and reliably with their teams and other organizations through any device (mobile apps, alarms, desktops, information boards, etc.). BlackBerry AtHoc takes full advantage of the power of mobility, hybrid cloud and IP networks to provide a unified and secure end-to-end solution that can collaborate in real time while maintaining the continuity of key business operations.