Waterloo, open, October 8, 2020 /CNW/-BlackBerry Limited (New York Stock Exchange: BB; TSX: BB) announced today that it has partnered with ServiceNow to integrate BlackBerry®AtHoc® services into the Now platform for rapid crisis communication and IT service management. By integrating BlackBerry AtHoc into the Now Platform workflow stack, IT operations teams can now utilize multiple communication channels in the event of an incident, thereby achieving more effective and secure communication. This leads to a higher level of collaboration with a wider range of businesses to maintain efficiency, productivity and profitability.
Through this partnership, the IT team will be able to directly remind and form a first-class crisis team in the Now Platform’s ServiceNow interface to solve and resolve any problems, such as serious service interruptions or service interruptions. There is no need to leave the platform, eliminating the friction between multiple windows and open applications, allowing faster incident response and better management of issues. The team will also be able to monitor the audit log for post-event review of incident response.
“We understand that our customers spend a lot of time on the ServiceNow platform to plan and develop workflows that meet their business needs,” Ramon PineroVice President of BlackBerry AtHoc Services. “By embedding BlackBerry AtHoc into their ServiceNow workflow, customers can now seamlessly send users timely and secure notifications about key events, such as service outages and new work instructions, without switching to the ServiceNow experience. , Thereby minimizing the organization and reducing overall recovery time.”
“This partnership brings together the two best players to provide world-class security incident response management in a comprehensive digital workflow,” he said. Matt Schvimmer, Senior Vice President and General Manager of ServiceNow’s ITSM Business Unit. “We are very pleased that BlackBerry AtHoc has become a trusted partner and look forward to providing AtHoc functionality to our customers directly from our customers app Store. ”
As a leader in data security, BlackBerry AtHoc enables organizations to communicate securely with their employees and other organizations through any device. BlackBerry AtHoc makes full use of the powerful functions of mobility, hybrid cloud and IP networks to provide a unified and secure end-to-end solution capable of real-time collaboration to ensure the normal operation of key business operations.
BlackBerry held its annual security summit this week, where industry experts and thought leaders from around the world discussed a series of topics, including security in remote working environments, business continuity, zero trust/zero contact, artificial intelligence, machine learning and crisis. Employee secure communication. OnDemand content is available from the Security Summit, including meetings about BlackBerry AtHoc and secure communications. For more information about BlackBerry AtHoc, please visit: BlackBerry.com/AtHoc.
About BlackBerry
BlackBerry (NYSE: BB; TSX: BB) provides smart security software and services to businesses and governments around the world.The company provides more than just 500M Endpoints include 175M The car driving on the road today.Provided Waterloo, Ontario, The company uses AI and machine learning to provide innovative solutions in the field of network security, security and data privacy solutions, and is a leader in the fields of endpoint security management, encryption and embedded systems. BlackBerry’s vision is clear-to ensure a connected future you can trust.
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For more information, please visit BlackBerry.com and follow @BlackBerry.
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