SAN MATEO, Calif., Sept. 13, 2022 (GLOBE NEWSWIRE) — No fault, the leading Reliability platform for DevOps and SRE teams announces the release of new and expanded integrations with ServiceNow and Microsoft Teams. Together, these mark a major step forward, towards the goal of running a modern, streamlined, incident management process for enterprise customers. They now join other key integrations within the Blameless ecosystem such as Slack, PagerDuty, and Jira, significantly expanding Blameless’ footprint in the enterprise SaaS market. It also represents an opportunity for ServiceNow and Microsoft Teams users looking to modernize their incident response or more fully embrace SRE practices.
Importance of Incident Management In Construction Reliability
Businesses rely on solutions like ServiceNow and Microsoft Teams, to better communicate and manage ticketing, in the service of creating compliant, secure, and reliable IT and business operations. However, when it comes to responding to customer-facing or critical incidents, DevOps teams need dedicated, integrated, incident management features to speed up time to meeting and resolution.
Centralized incident management solutions make it easy to assemble the right responders, and start communicating with clear roles and playbook steps. Chat-apps like Microsoft Teams are the perfect tool to start the incident response process. Using the Blameless bot command within the chat-app streamlines the entire subsequent workflow. Blameless automatically creates a dedicated Teams channel with a live “incident summary” tab. Keeping all stakeholders informed and updated, while capturing every piece of relevant data for clean past reports. For teams using ServiceNow, a record is created simultaneously, updating ServiceNow and Blameless, in real-time. This communication across tools from a centralized location reduces the load on engineering teams while protecting customers from the negative impact of slow, disorganized incident response.
Blameless New Product Class Updates
Customers who rely on Blameless continue to achieve higher levels of reliability. Fault-free customers benefit from 10x faster incident resolution, and a 45% reduction in high-severity incidents. Most importantly, this translates into higher customer satisfaction and reduced churn by up to 10%.
With today’s announcement, Blameless is expanding the number of platform integrations available to customers. Addressing market demand among Enterprise organizations for an integrated SRE solution that:
- Creates tighter alignment between engineering and business functions including support, success and product.
- Leveraging existing investments in DevOps and IT workflow tooling.
- Improves reliability, reduces customer impact and supports higher speed in delivering new features.
Blameless product updates include:
- Today’s Service: Integrate Blameless with ServiceNow to streamline incident ticketing workflows and start using powerful features for learning from the past, reducing future repeat incidents and updating your system of record ticketing.
- Microsoft Teams: Microsoft Teams Integration improvements with a new summary tab for each incident channel. Keep everyone updated as incidents progress.
“With this seamless integration, Blameless brings clearer direction, calm and improved visibility to engineering organizations with ServiceNow. Helping them run smoother and richer incident and retrospective, ” says Nicolas Philip, Product Director, Blameless.
“DevOps teams rely on multiple tools to investigate and resolve incidents, according to our recent research,” said Paul Nashawaty, Senior Analyst, Enterprise Strategy Group. “If these unique tools don’t integrate and update relevant data, it slows everything down and burdens engineers and developers with a downstream impact on the customer. The seamless integration presented better workflows and data insights for continuous learning to meet these challenges,” added Nashawaty.
Additional Resources:
Blameless Expands Microsoft Partnership to Deliver Faster, More Intuitive Collaboration in Incident Response
Introducing Our Latest ServiceNow Integration
Create ServiceNow Incident Tickets with Blameless (video)
What is Site Reliability Engineering?
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About Blameless
Defect-free drives stability throughout the software lifecycle by operating Reliability Engineering practices. Teams share a unified context during incidents, communicate well, and resolve quickly. With detailed retrospectives, teams level up and continuously improve end-user experiences. Leading brands such as Procore, Under Armour, Citrix, Mercari, Fox, and Home Depot, rely on Blameless to embrace a culture of continuous improvement, do more with less, and protect their customers.
Blameless is backed by Lightspeed Venture Partners, Accel, Third Point Ventures, and Decibel. For more information, please visit www.blameless.com and LinkedIn o Twitter.
Media Contacts
John McCartney / Elena Lopez
Jmac PR for Blameless
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