Site reliability engineering platform, Blameless has announced new integrations with ServiceNow and Microsoft Teams (MS Teams) to streamline the incident management process for enterprise customers. This announcement expands the company’s footprint in the enterprise software-as-a-service (SaaS) market and augments its existing investments in DevOps and information technology (IT) workflow tooling.
The integrations provide a centralized incident management solution that combines responders and subsequent ticketing workflows on the same platform, reducing the workload on engineering teams and preventing negative customer service experiences from in the slow, disorganized response to the incident.
When MS Teams chatbot users initiate the incident response process, Blameless automatically creates a dedicated Teams channel that includes a live “incident summary” tab, keeping all stakeholders updated and engaged of data for retrospective reports.
Similarly, for ServiceNow users, a record is created simultaneously in both systems, updating both ServiceNow and Blameless in real-time.
MS Teams and ServiceNow users can also benefit from an SLO (service level objectives) manager who manages critical service areas based on what customers want, while monitoring performance and health, with budget errors. Additionally, integrations track reliability insights including MTTx measures, causality analyses, and customer impact.
“With this seamless integration, Blameless brings clearer direction, peace of mind, and improved visibility to engineering organizations with ServiceNow, helping them run smoother and richer incidents and retrospectives,” said Nicolas Philip, product director of Blameless.