Blake McConnell of Service Now explores the next steps in facilitating the hybrid workforce.
Amid the global surge of COVID-19 cases, many businesses have once again postponed their plans to return to the workplace. As we begin 2022, for many, a hybrid workplace may be the best solution.
Organizations have embraced digital transformation to enable employee productivity anywhere. Employees thrive under flexible work arrangements. Service Now’s updates to its Workplace Service Delivery solution enable greater flexibility and safety to support the future of hybrid work.
The workplace was re -imagined
Although companies may eventually reopen their offices enthusiastically, the primary function of the office is changing. The workplace is no longer the default location where most employees go every day. Instead, it becomes a destination for collaboration and brainstorming, as well as for key meetings.
Employees want access to the workplace for this purpose, but if the experience doesn’t add more inconvenience, stress, and frustration. They make decisions about where and how they work based on their personal comfort levels and needs.
4 ways to simplify the employee experience
Recently announced Workplace Service Delivery updates enable flexibility, helping to make it simple and safe for employees to visit the workplace — when and how comfortable they are. Employees can:
- Book cross-office events: As the office becomes an event center for company meetings and town halls, many meetings will involve teams in different offices. New group booking capabilities make it easy to book room and desk reservations on behalf of team members or make reservations for workspaces and rooms in multiple locations simultaneously, from the desktop and mobile.2. Collaborate easily: For employees who prioritize personal work days for team events and meetings, the ability to search and book spaces near team members and key colleagues is essential. New proximity -based booking capabilities make it easier to reserve tables near your closest colleagues. Employees can also share booking itineraries with colleagues, allowing them to browse and book spaces nearby with close booking.
3. Navigate the office with ease: As hybrid work becomes commonplace, employees may not be familiar with office floorplans. With new mobile wayfinding capabilities, employees unfamiliar with office layout will be able to navigate office spaces and find or reserve workspaces, items, and services using an interactive floor map on a mobile device.
4. Streamline the booking process: Managing multiple calendar systems can be a job in itself. We’ve streamlined that by allowing employees to seamlessly add reservations made to Workplace Service Delivery to their chosen calendar. We’ve also made it easier than ever to reserve slots with one-click booking. After selecting a type of space (desk or conference room), a location is suggested, and the employee can simply confirm without having to enter any additional information.
Putting employee safety first
Another important part of returning to personal work is helping employees feel safe and supported. ServiceNow continues to deliver innovation in our Workplace Service Delivery solution using Service Now’s Safe Workplace Suite.
For example, the company recently announced an integration with The Commons Project’s SMART Health Card Verifier API to simplify the validation of vaccine record submissions within the Vaccination Status application.
Helping companies manage through uncertainty
As organizations address both the opportunities and challenges of an ever -evolving workplace, ServiceNow delivers the solutions needed to stay agile and meet employees where and how they work best.
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