Business process digitization, ServiceNow research data

By 2022, almost all companies will digitize at least half of their processes and workflows: exactly the results from the research Now serving (Company active in digital workflow solutions) has been entrusted to Oxford EconomicsHe conducted a survey of 516 CIOs in 12 countries and 24 markets (the countries involved are Australia, France, Germany, Japan, Italy, the Netherlands, Spain, Sweden, Singapore, New Zealand, the United Kingdom and the United States).

Specifically, today, 57% of Italian CIOs have digitized at least half of their organization’s processes and work processes. In fact, Italian CIOs realize that digitization can improve the effectiveness of key business processes (including customers). Service, finance, IT and law. However, in order to take full advantage of the impact of digital transformation, they face challenges. These stem from certain weaknesses in your company that hinder the innovation process.

In order to continue the transformation and achieve complete success in different business areas, CIOs must consider the following five key points.

1. Collaboration with C-level personnel: 76% of CIOs cooperate with COOs to standardize workflows, 65% collaborate with CEOs, but 10% still say they are the only responsibility.
2. Collaboration with external partners: 55% of CIOs work effectively with external partners, but only 8% of CIOs said they have truly effective collaboration on digital transformation projects.
3. Align digital goals with business goals: Only 14% of CIOs stated that they actually set business goals in all areas effectively.
4. Engage IT in different aspects of the organization: Few CIOs can engage IT in different aspects of the business. Only 6% agreed that their organization can form teams with members from different fields to promote digital transformation projects.
5. Track the results and adjust the strategy-In a world where digital-related work is introduced to the company, there is still much room for improvement.Only 6% of CIOs believe they are truly effective in measuring progress and presenting the results to management

Antonio Rizzi, Senior Manager of Solution Consulting ServiceNow said: “CIOs play a vital role in driving digital transformation strategies. Their efforts can improve the results of different business areas such as human resources, finance, IT and information technology. Many CIOs are still struggling to realize the lasting benefits in their digital strategy. To this end, they need to ensure that IT involves all aspects of the business and that the goals are aligned with the business goals. In this way, CIOs will accelerate innovation and improve financial and employee performance.