C3 AI announces the general availability of C3 AI CRM

Redwood City, California–(Business Information)–C3 AI (NYSE: AI), an enterprise AI application software company, today announced the full listing of C3 AI CRM. C3 AI CRM can work seamlessly with Microsoft Dynamics, Salesforce, Siebel, Veeva, ServiceNow, Vlocity and SAP to fully support the organization’s existing CRM investments. C3 AI CRM includes a new AI-driven graphical interface that provides rich sales, marketing, and customer data visualization to provide insights that drive revenue and customer satisfaction.

“At Siebel Systems, we invented CRM,” said Thomas M. Siebel, CEO of C3 AI. “With C3 AI CRM, we are reimagining and reshaping CRM-a market with an installed base of more than $500 billion-by enabling organizations to fully support their existing CRM investments.”

C3 AI CRM was installed and fully operational in just 60 days, providing a fully authorized AI CRM for sales staff, sales management and executive management, providing the following AI-supported functions:

• Accurate AI revenue and product forecasts can reduce forecast errors by up to 500%.

• AI Next Best Product and Next Best Offer can accelerate sales that never came to the current quarter.

• AI Customer Retention can identify customers who may churn and recommend actions to improve retention.

• Predicting customer satisfaction enables companies to predictably track customer satisfaction and participation trends, enabling companies to carefully plan and design their customer satisfaction levels.

• Predictive relationship modeling allows sales and management personnel to use AI to graphically visualize all the nuances of human, customer, and market dynamics in real time.

Importantly, C3 AI CRM provides AI-driven, rich graphical user experience, which fundamentally redefines the CRM human-computer interaction paradigm, using C3 AI Suite (C3 AI’s comprehensive data integration and AI application development platform). All functions, generating rich, real-time visualization of sales, marketing and customer data. Sales staff and managers are no longer limited by cumbersome tables and tables, and can now interact with rich AI visualizations to increase revenue, market share, and customer satisfaction.

C3 AI CRM includes:

• C3 AI sales vision. Real-time predictive relationship modeling, including virtual cross-organizational work teams and organizational charts, enabling sales staff to view the connections between colleagues, buyers and influencers in current and prospective customer accounts.

• C3 Artificial Intelligence Market Vision. Visualize the interrelationships between the company, customers, third parties, and exogenous factors, so that salespeople and sales managers can identify the relationship between the company and customers.

• C3 AI customer vision. Predictive customer satisfaction scores identify factors that drive satisfaction and enable management to increase customer retention.

C3 AI CRM supports seamless data integration of existing CRM systems with open source data, Snowflake, SAP ERP, Oracle ERP, Ariba, Workday and NetSuite, as well as news, social media, stock and commodity price feeds, and industry-specific econometrics. . C3 AI CRM provides rich natural language processing (NLP) functions, and uses semantic information inherent in news, social media, text, financial reports, and analyst reports to notify C3 AI CRM machine learning algorithms.

C3 AI CRM is now available immediately on Microsoft Azure, Google Cloud, AWS and IBM Cloud. Learn more at c3.ai/products/c3-ai-crm/.

About C3.ai, Inc.

C3.ai, Inc. (NYSE: AI) is an enterprise AI application software company dedicated to accelerating the digital transformation of global organizations. C3 AI provides a series of fully integrated products: C3 AI® Suite, an end-to-end platform for developing, deploying and running large-scale AI applications; C3 AI Applications, an industry-specific SaaS AI application portfolio; C3 AI CRM, a set of industry-specific CRM applications designed for artificial intelligence and machine learning; and C3 AI Ex Machina, a codeless AI solution that applies data science to daily business problems. The core of C3 AI products is an open, model-driven AI architecture that can significantly simplify data science and application development. For more information: www.c3.ai.