Lenovo’s global sales network and partner to provide the CareAR SXM platform with Lenovo ThinkReality A3 smart glasses, enabling enterprise customers with 3D wearable XR solutions and enabling a new generation of capabilities
PLANO, Texas , August 23, 2022 /PRNewswire/ — CareAR™, a Xerox company and service experience management (SXM) market leader, and Lenovo™ (HKSE: 992) (ADR: LNVGY), a global technology leader, today announced a global collaboration to deliver next-generation 3D extended reality (XR) wearable solutions. The combined technologies, resources, and partnerships from both companies will provide a best-of-breed immersive offering for deploying live remote assist interactions, self-guided 3D instructions, and intelligent insights for empowering employees and field technicians with contextual problem-solving capabilities.
CareAR and Lenovo
As part of the collaboration, CareAR integrated its SXM platform with Lenovo ThinkReality A3 smart glasses, a 5G-capable mobile head worn solution, to deliver multi-view and multi-party handsfree experiences for frontline workers to exploit the full potential. of the SLAM (simultaneous, localization and mapping) technique, which makes it possible for augmented reality (AR) applications to recognize 3D objects and states with overlay augmentations.
Additionally, CareAR leverages its rich integration with ServiceNow, allowing field technicians wearing Lenovo smart glasses to connect with a remote expert from their ServiceNow workflow to see exactly what’s being seen technician and provide live visual assistance, with the ability to also have a side-by-side view of a digital twin with instructional content, as well as a ServiceNow service ticket, all within the technician’s field of view .
“Augmented and virtual reality has become imperative in creating safe and efficient field service management experiences for technicians and customers, speeding up resolution times and reducing the need for expensive site visits, ” said Bulent Cinarkaya, GM, Field Service Management at ServiceNow. “The combination of CareAR’s SXM platform, ServiceNow’s leading workflow platform, and Lenovo’s ThinkReality A3 smart glasses will enable enterprise customers and service technicians to expand the use of AR to “hands-free” use cases and optimize the ways businesses train technicians, share knowledge, troubleshoot issues, and offer support.”
CareAR provides holistic service experience management support, taking the traditional service model from reactive, to proactive, predictive, and self-solving.
“The fast-paced nature of modern businesses makes it challenging for field technicians to quickly gain access to customer sites, as customers expect and need vendors to resolve issues quickly,” said Vishal Shah, GM of XR and Metaverse, Lenovo. “Our A3 smart glasses and ThinkReality platform pair well with the CareAR platform to modernize the service experience by empowering field technicians and enterprise customers to access the insight needed to identify and issues are fixed quickly, reducing truck rolls and costly downtime.”
“CareAR, along with key partnerships such as Lenovo and ServiceNow, is transforming the service experience. It’s empowering for a technician to put on a pair of Lenovo smart glasses and be instantly empowered with relevant knowledge and guidance delivered from CareAR to perform tasks beyond their skills or experience level is nothing short of game-changing,” said Sam Waicberg, President and Co-founder of CareAR. “We fundamentally increase the intelligence of workers across industries, driving higher levels of performance and efficiency for companies, which ultimately results in greater savings, safety, and results for customers.
Eventually, this collaboration will expand to long-term immersive AR tech integrations with additional Lenovo services and platforms, including future devices. The companies will offer the devices and integrated CareAR software through their global sales networks. For more information, visit https://career.com/.
About CareAR
CareAR, A Xerox Company, is the leader in Service Experience Management (SXM). We make expertise instantly accessible for users through remote, live visual augmented reality (AR) and AI interaction, instructions and insights as part of a seamless digital workflow experience. CareAR sets the benchmark for the SXM category by matching skill gaps, accelerating knowledge transfers, providing greater operational efficiency, and improving customer outcomes and safety. Learn more at CareAR.com.
LENOVO and THINKREALITY are trademarks of Lenovo. All other trademarks are property of their respective owners. ©2022, Lenovo Group Limited.
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