Instructional AR/VR in key industries enhances customer and employee experiences through augmented intelligence
CareAR, a Xerox company, has entered into a strategic partnership with Infosys, a global leader in next-generation digital services and consulting, and will work together to accelerate the exploration of businesses in the metaverse enabled by the Infosys Metaverse Foundry . This engagement will also accelerate the transformation of clients ’service experience in key industries, through CareAR’s service experience management (SXM) platform comprised of CareAR Assist, CareAR Instruct and CareAR Insight applications. These applications provide instant real-time visual guidance and instructional content through smartphones, tablets, and wearable devices that allow enterprises to use AR to drive efficiencies as more low resolution times, reduced customer downtime, and improved customer results.
“At CareAR, our mission is to make expertise accessible through live visual AR interactions, instructions, and intelligence to drive game-changing business results that deliver meaningful
operational efficiencies, reduce costs and create the best customer and employee experience, ”said Sajeel Hussain, Chief Revenue Officer at CareAR. “Infosys’ operating model and innovation vision is fully aligned with CareAR’s vision to recreate the service experience.”
Infosys has developed a CareAR services expertise that provides the CareAR SXM platform at the Infosys Enterprise Service Management (ESM) Café, part of Infosys Cobalt, enabling a great service experience and a seamless integration with ServiceNow workflows. CareAR’s AR platform provides a natural extension for Infosys ’metaverse foundry as it will allow customers and service technicians to interact using 3D rendering, immersive AR/VR experiences, digital twins, and a wide content library of self-solving experiences.
“Service organizations are looking for opportunities to deliver advanced digital solutions that enhance experiences for customers and technicians. Augmented and virtual reality have become necessary in that effort,” said Bulent Cinarkaya. , GM, Field Service Management at ServiceNow. “The combination of CareAR’s SXM platform, ServiceNow’s leading AR Workflow extension, and Infosys’ digital services and consultancy expertise will enable customers and technicians to bring their service experiences to the next level and optimize the ways businesses operate. ”
Infosys and CareAR work with customers across manufacturing, telco, oil and gas, healthcare, IT services and other industries. With remote troubleshooting powered by AR / AI and
Self-service experiences, businesses using Infosys ’ESM Café and CareAR’s SXM platform are enabled to resolve issues more quickly reducing the need to send maintenance technicians to the field for reduced carbon emissions, which positively affects ESG goals.
“Infosys is strongly committed to delivering opportunities to digitally transform business experiences through a solid ecosystem of partners and this partnership with CareAR is a
natural extension of that commitment, “said Narsimha Rao Mannepalli, Executive Vice President, Head – Cloud Infrastructure and Security Solutions, Infosys.” Working with CareAR, Infosys will be able to provide businesses with the digital services acceleration tools needed for achieve increasingly immersive service experiences that drive customer satisfaction and enhanced employee experiences. ”
For more information about CareAR and its portfolio of SXM solutions, visit carear.com.
About Infosys
Infosys is a global leader in next -generation digital services and consulting. We allow clients in more than 50 countries to navigate their digital transformation. With over four decades of experience managing the systems and activities of global businesses, we expertly manage our clients through their digital journey. We do this by enabling the enterprise with an AI-powered core
which helps prioritize the implementation of change. We also empower the business with agile digital and scale to deliver unprecedented levels of performance and customer satisfaction. Our ongoing learning agenda drives their continuous improvement by developing and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Visit www.infosys.com to see how Infosys can help your business navigate your next.
About CareAR
CareAR, A Xerox Company, is the head of Service Experience Management (SXM). We make expertise instantly accessible for users through live visual augmented reality and AI-driven interactions, instructions, and insights as part of a seamless digital workflow experience. The CareAR SXM platform covers reactive, proactive, and self-solving applications including CareAR Assist, CareAR Instruct and CareAR Insight. CareAR sets the benchmark for SXM
category, by bridging skill gaps, accelerating knowledge transfer, providing greater operational efficiency, and improving results and customer safety. For more information, visit carear.com.