Cemex has signed separate multi-year contracts ranging from five to seven years totaling US $ 500m with six leading service providers under its Working Smarter digital transformation initiative. The partners are active in the fields of finance and accounting, information technology, and human resources, replacing the current expenditures of the services of new suppliers at an optimized cost, effectively continuing to reduce the company’s operating costs. .
The initiative brings together all locations around the world into a unified Cemex experience, supported by data analytics, artificial intelligence, and cognitive technologies to improve the employee experience.
“Our digital approach has already brought us very close relationships with our customers, as evidenced by our record high Net Promoter Score index of 68 for 2021,” said Fernando A González, CEO of Cemex. “Working Smarter takes us one step further as the digital leader of the construction materials industry, not only in the customer experience, but now also in our business management processes.”
As part of this initiative, Cemex redesigned its shared services operation model, implementing virtual delivery centers that use a remote workforce, utilizing high-quality talent pools that are not dependent on their location. Remote work has been made possible through Cemex’s advanced collaboration and service management platforms protected by strong cybersecurity. These partners and their contributions are: IBM, HCL Technologies including NEORIS, Axians, Tata Consultancy Services, ServiceNow and Avasant.
Cemex expects to announce additional strategic relationships in the coming months to expand current coverage and complete the deployment of its digital strategy. The company estimates that the combination of this next -generation service contract and its internal delivery change should make a significant contribution to the US $ 100m annual savings goal set by the cement producer once implementation is completed.
“Beyond the profound change impact on how we manage our business and the competitive advantage it creates for the Company, the Working Smarter initiative will be very accretive, with an expected four times return on investment,” he said. said Maher Al-Haffar, CFO of Cemex.
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