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Release time: Wednesday, October 14, 2020 09:14
BlackBerry Limited announced that it has cooperated with ServiceNow to integrate BlackBerry AtHoc services into the Now platform for rapid crisis communication and IT service management. By integrating BlackBerry AtHoc into the Now Platform workflow stack, IT operations teams can now utilize multiple communication channels in the event of an incident, thereby achieving more effective and secure communication. This leads to a higher level of collaboration with a wider range of businesses to maintain efficiency, productivity and profitability.
Through this partnership, the IT team will be able to directly remind and form a crisis team in the Now Platform’s ServiceNow interface to resolve and resolve any problems, such as severe service interruptions or service interruptions. There is no need to leave the platform, eliminating the friction between multiple windows and open applications, allowing faster incident response and better management of issues. The team will also be able to monitor the audit log for post-event review of incident response.
Ramon Pinero, vice president of BlackBerry BlackBerry AtHoc Services, said: “We know that customers spend a lot of time on the ServiceNow platform to plan and develop workflows that meet their business needs.” “By embedding BlackBerry AtHoc into their ServiceNow workflows, customers It is now possible to seamlessly send users timely and safe notifications about critical events, such as service interruptions and new work instructions, without switching from the ServiceNow experience, thereby minimizing the need for organizations and reducing overall recovery time.”
Matt Schvimmer, senior vice president and general manager of the ServiceNow ITSM business unit, said: “This partnership brings together the two best competitors to provide world-class security incident response management in a comprehensive digital workflow.” We are very happy that BlackBerry AtHoc has become a trusted partner, and look forward to providing AtHoc functionality to customers directly from our App Store.”
BlackBerry.com/AtHoc
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