CIO performance: The new international ServiceNow research reveals three basic qualities for success!

According to ServiceNow’s latest research, the most successful CIOs will focus their actions more on business goals, customer and employee expectations, and business needs, rather than on their professional technical methods.

This international ServiceNow survey of 516 CIOs (including 328 CIOs in Europe) examines the basic qualities inherent in modern efficient CIOs. If CIOs have focused primarily on the technical aspects of their functions for many years, the survey shows that nearly two-thirds (63%) of CIOs believe that management and strategic leadership skills are more important. Not technical ability. Fundamentally, the most successful CIOs are those who have firmly become visionary.

Overall, 20% of CIOs believe they have the three qualities of a successful CIO:

They are more advanced in process digitization

They have established a trusting relationship with senior management and have an impact with them,

They focus on achieving customer goals.

The best performing CIO prioritizes strategy over operations and focuses on aligning IT goals with business goals. These CIOs also demonstrated higher levels of productivity, innovation and customer satisfaction within their companies, and maintained closer relationships with other executives, especially the CEO and HR director.

Most CIOs believe that, within the scope of their functions, it is essential to establish partnerships and horizontal projects in management:

64% of CIOs believe that their responsibilities include raising other members of management’s awareness of digital technology.

69% of people believe that it is important to cooperate with General Management to implement the company roadmap.

77% of CIOs believe that cooperating with the human resources department to recruit and retain talent is one of their main responsibilities.

From a technical point of view, the most effective CIOs are those who have reached consensus on the automation and integration of workflows and the establishment of digital workflows and clarified their actions to improve performance. the company. They recognize the importance of digital workflow for improving efficiency (80%), financial performance (78%), productivity (78%), employee performance (76%) and innovation (75%).

As technology becomes the key to business success, CIO expectations have multiplied. In the past, the CIO was the main technical staff of the company, but today, the most successful among them are opinion leaders, innovators and visionaries. “ServiceNow France general manager Bruno Buffenoir said. “CIOs have the opportunity to take the center stage by leading their business transformation. The presence of management influence, prioritization of experience provided by employees and customers, and changes in operating models through digital workflows are the keys to achieving high performance. “