Citrix Systems has appointed Mark Palomba to lead the company’s global channel organization.
Palomba joined Citrix last year as the chief operating officer of sales and service. After the resignation of Bronwyn Hastings, who once led the company’s channel organization, he has spent part of his time working closely with partners. Citrix also announced that Kurt Heusner, Global Vice President of Commercial and Public Sector Services, will lead global sales in emerging markets. Sherif Seddik is currently the Vice President of Sales and Services in Europe, Middle East and Africa, and will lead business strategy and market entry.
ServiceNow expands integration of Microsoft Teams and Now Platform Rome versions
ServiceNow’s new Now Platform Rome is now available, with an intranet solution called Employee Center, which integrates Microsoft Teams. The employee center provides employees with personalized information for different organizational resources (including finance, human resources, and IT). Microsoft Teams channels, chats, and meetings are all embedded in the ServiceNow employee center interface. ServiceNow and Microsoft have worked closely together for the past two years. In May of this year, the two companies announced that they would integrate their security operations capabilities to improve incident response capabilities. Last year, ServiceNow said it was providing Teams integration for its IT Service Management (ITSM) solution, which aims to provide enhanced communications for IT and customer support.
Park Place Technologies launches uptime partner program
Park Place Technologies provides data center maintenance from multiple vendors as a managed service, and the company has launched a new uptime partner program. The plan includes a new partner portal that will provide administrators with a unified view of operational information. Channel partners can now register for transactions through the new portal. The portal also provides access to on-demand marketing assets, prompted videos, and dashboards to measure KPIs. As for the new plan, it consists of three levels: platinum, gold and authorized partners. Park Place also launched its first partner specialization course. Network management expert partners provide certifications for those trained in Park Place’s Entuity and Parkview network monitoring and management tools. The certification also allows partners to provide co-branded services through these tools.
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Start-up company Nobl9 forms a channel plan for its service level optimization platform
Nobl9, a service level monitoring platform provider, has launched a channel plan for system integrators and VARs. Nobl9 is a start-up company founded in 2019 that aims to code reliability based on service level objectives (SLO). The company’s founders believe that SLOs provide more meaningful indicators than service level agreements (SLAs) when monitoring the health of the cloud and local infrastructure. The first partners in the program include Accenture, Atlassian and Isos Technology.
Hexnode expands UEM product portfolio and prepares new partner portal
Unified Endpoint Management (UEM) provider Hexnode announced some new features of its platform during the HexCon 2021 event. These include remote views for Windows and macOS, as well as terminal support for Mac, new VPN for Windows, and per-app VPN for iOS. Hexnode also previewed the upcoming new partnership portal. The portal will provide co-branded marketing assets, sales and training content, potential customer management, and support for customized brands. It will also integrate with partners’ own portals.
Ingram Micro Cloud names Converge Technology distributor partner in 2021
Converge Technology Solutions is the annual distributor partner of Ingram Micro Cloud in North America. The Toronto-based solutions provider won the award for the second year in a row, according to Ingram Micro Cloud, because of its ability to provide digital transformation solutions. Converge Technology is one of several Ingram Micro Cloud Award winners. Among them, GreenPages Technology Solutions is a market growth partner; Hanson Group and Oak Rocket (formerly Kaizen) shared the MVP IaaS award for solution providers. Link Computer won the Solution Partner MVP-Communication and Collaboration MVP Award. Ingram Micro Cloud publishes this year’s full list of winners here.
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