Office of the Governor
HELENA, Mont. – Governor Greg Gianforte today announced that the Department of Commerce is now 100 percent digitized, becoming the first state agency to achieve this goal as set by the governor for each agency.
“The modernization of state government is critical to better serve our customers, the people of Montana, and become better stewards of their hard -earned money,” Gov. Gianforte. “By fostering a customer service culture in state agencies, we are changing the way the state government does business. By changing the state government to digital, we can better serve Montans while also saving millions of taxpayers. “
As part of Gov. Gianforte to improve customer service and modernize technology in state government, he charged the Department of Administration with spearheading an enterprise-wide digital redesign and digitalization effort to reduce waste, eliminate inefficiencies, and streamline the operations.
“When Governor Gianforte gave this challenge to all State agencies to be‘ Digital First ’by the end of this fiscal year, Commerce welcomed the challenge,” said Montana Department of Commerce Director Scott Osterman. “With the help of the partner agencies involved in strengthening this initiative, we have worked diligently and quickly to reach this goal. Commerce has developed new processes that will add significant improvements to our workflow and make us more well, internally and externally, to best serve the public and our stakeholders. “
The Department of Commerce reached the 100 percent digital milestone with the help of the Montana Department of Administration, which provided agencies with the ServiceNow software platform, greatly enhancing internal work efficiencies and strengthening external customer service for all. of the Montana state agency.
The ServiceNow platform will help state agencies and their customers by providing an easier-to-use, one-stop-shop that requires fewer technical capabilities for internal and external users, as well as significant reduce workload for State Information Technology (IT) administrators.
This ongoing effort is focused on improving the way the state government provides services to citizens while also saving taxpayer money, including by digitizing forms, moving from a ineffective mainframes towards the cloud, providing a one-stop portal for queries, and bringing a coherent look and feel to state platforms.