The CommSafe AI tool is a Software-as-a-Service (SaaS) product that in near real-time allows companies to anticipate threats of conflict and violence in the workplace before they escalate to situations of physical or psychological harm that result in costly lawsuits. . The tool uses artificial intelligence (AI) models to evaluate company communications to identify toxic practices and IP loss.
The smart and scalable software integrates with the company’s human resource workflow to capture in real time toxic email and chat communications with employees. In addition, CommSafe AI uses algorithms not only to determine toxicity, but also poor emotions.
Because employees feel safer knowing that their company is taking steps to protect them from harassment, they are more engaged and more productive. Equally important, the company’s brand reputation remains uncompromised.
Earlier this year, CommSafe AI spent time in beta testing its communication evaluation tool with select clients and conducted a toxicity audit to assess any threats currently facing companies.
The company’s software release comes at a time when concerns over conflict and violence are at an all-time high in the United States. A recent report, “2021 State of Protective Intelligence Report: The Outlook from Physical Security, Legal, Compliance and Risk Leaders,” highlighted key concerns for security decision makers in U.S. companies along with a large increase in physical threats, lack of unified intelligence, and physical security challenges posed by COVID-19. “Increasing employee stress and anxiety during the pandemic has seen a dramatic increase in these insider threats,” Smith said.
For companies and employees concerned about privacy concerns, the software does not monitor electronic communications; instead it examines and flags potentially toxic language and weak emotions.
As Smith points out, “All flagged messages are reviewed by HR staff to determine the next course of action. Additionally, CommSafe AI works with your organization’s systems and procedures and easily integrates with your tech, case management systems, and workflows. ”
“Identifying toxic communications and behaviors is at the forefront of making the workplace a safe place for everyone. It’s the smart solution that combines machine learning, human judgment and experience to help identify risks to your employees and workplace culture, ”added Sanjit Singh, Chief Revenue Officer at CommSafe AI.
ServiceNow Certification is only granted to Apps available in the ServiceNow Store and means that CommSafe AI has successfully completed a series of tests surrounding the security, compatibility, performance, and interoperability of the Now Platform® integration. The certification also reflects that ServiceNow best practices are used in the design and implementation of CommSafe AI.
About CommSafe AI
CommSafe AI is a team of intelligence experts, data scientists, and software engineers located in San Diego, CA., founded by Ty Smith, a retired Navy SEAL Senior Chief. The company’s mission is to help companies protect their people, brand, reputation, and IP through real-time interference, instances of harassment, discrimination, and threats that are often not detected in the area of work until it’s too late. CommSafe AI currently offers integrations with Microsoft and Google Work Space, and recently launched its service in the commercial market via the ServiceNow Store. Visit www.commsafe.ai for more information.
About ServiceNow
ServiceNow makes the world work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. For more information, visit: www.servicenow.com.