ServiceNow’s Now Platform Tokyo solution now has more features to help organizations navigate complex business challenges.
To allow organizations to deliver better employee and customer experiences through simplified order management and scheduling functionality, digital workflow solutions provider ServiceNow has launched new features under Its Now Platform Tokyo solution.
It includes a simplified order management process, making it easier for businesses to manage product catalogs. Admins can now schedule pricing and product launch dates and offer bundled products to increase average order value and move products faster.
For companies that need to manage high volumes of work on a daily basis, ServiceNow has launched an improved scheduling process, which enables workers to manage high volumes of daily work to multiple resources by considering multiple objectives simultaneously, including job priority, parts availability, customer preferences, and skills required.
Along with Dynamic Scheduling to make in-day adjustments, ServiceNow FSM (Field Service Management) now supports the end-to-end scheduling process, easing dispatcher workloads, helping to reduce costs, improving the customer and technician experience, and reducing the company’s carbon footprint with increased scheduling efficiency.
The Manager Hub feature provides a single destination for managers to establish and review employee journeys and respond to requests, while delivering personalized resources and training to help managers develop as leaders.
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Blake McConnell, senior vice president of employee workflows at ServiceNow, said, “By giving employees better digital tools as easily as their favorite websites, the features in ServiceNow Tokyo’s release provide employees and customers a better experience, which benefits the entire business.”