CSQ Tech and ServiceNow Design Assistant Platform for SíVale-eSemanal

In order to gain independence from the supplier of this information, and to improve management efficiency, information availability and visibility, Serviced has now been used as a platform for the company’s service table.

smallerviceNow can now obtain clear and accurate information in real time to cover certain regulations to achieve compliance audit purposes, and as part of the project, ITSM processes (emergency, demand, problem, change) have been implemented in the platform. ). A discovery module has also been added to automatically update the CMDB (Configuration Management Database).

It should be noted that the consultants participating in the project have obtained ITSM Pro certification, which is the highest certification of ITSM in ServiceNow, which enables them to always provide the best advice to each client based on this. The delivery guidelines and documentation for each project ensure its scope.

“Yes, Vale’s expectations are based on what ServiceNow can achieve. This is very important because it defines the common scope of cooperation, the work plan we are fully implementing, and as our professional consultants, we have been providing support. In the end, although the tool had 40 modules, we found more demand for other modules. The implementation time is three months, all thanks to the technology provided by the brand, the technical knowledge of Abacon, CSQ Tech and SíVale’s desire to quickly transform digital transformation”: Juan David Claudio Costeño, Commercial Director of CSQ Tech.

Project scope

SíVale’s main expectation for this project is to achieve operational visibility through the implementation of CMDB with CSQ Tech, ServiceNow and Abacon, which is naturally integrated with incident, problem and change management.

Consultoría e implementación en los módulos de:

•Incidentes.

•Problemas.

•Cambios.

•Discovery & CMDB.

•Mobile.

•Integraciones.

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