Butler has spent more than fifteen years designing and delivering large enterprise CX and contact center innovation programs for JPMorgan Chase and Avaya.
– David Butler
WAKEFIELD, MA, UNITED STATES, May 24, 2022 /EINPresswire.com/ – David Butler joins CX leader Glance Networks to support growth and drive product strategy
Butler brings CX’s customer contact center and evaluation experience to Glance’s executive leadership team.
Glance Networks, the leader in Guided Customer Experience (CX) Solutions, has announced that David Butler will join its executive leadership team as Senior Vice President of Product & Strategy.
Butler delivers extensive experience delivering CX product innovations around the world, across digital engagement, contact center, customer journey analytics and network application service delivery, Contact Center Transformation and Cloud migration. Butler has spent more than fifteen years designing and delivering large enterprise contact center transformation programs for JPMorgan Chase and Avaya.
“Glance’s focused mission of making Guided Customer Experiences the best in the industry for our customers and associates makes it an exciting and natural next step for me,” Butler said. “We have a comprehensive insight into how immersive visual interaction becomes seamless in the CX fabric of how businesses embrace their digital innovation.”
In his role at Glance, Butler will draw on his experience and expertise in transforming the digital customer experience to help drive long -term insight into the Glance product. A key member of Glance’s leadership team, Butler will engage with customers and the CX industry in general to guide Glance’s growth.
“Digital transformation is no longer optional for our customers. Glimpse has a history of driving change at the intersection of digital and personal customer experiences, and with David’s guidance, we will continue to look at the future of CX and innovation. support. ” said Tom Martin, CEO of Glance. “This is an exciting time for consumers and businesses, where customers can get support the way they want, and businesses have more opportunities than ever before to build brand loyalty and authenticity. stands out from the crowd. “
Butler will join the Glance leadership team at American Banker’s upcoming Digital Banking conference in Austin, Texas on June 13-15.
Glance makes it seamless for mid-to-large enterprises to provide personalized, human-to-human customer experiences in their digital environments. Glance’s in-the-moment cobrowse, screen sharing, mobile app sharing, and video sharing solutions help increase customer satisfaction, ensure brand loyalty, and create new revenue opportunities .
Large businesses in finance, healthcare, and SaaS trust Glance to empower their customer-facing teams to securely deliver conflict-free, in-brand, and on-the-punch customer experiences. With integrations with Salesforce, Twilio, Genesys, ServiceNow, BlackKnight and more, Glance fits the most sophisticated CRM-CCaaS system as an overlay CX technology. Discover the power of Glance’s Guided CX at http://www.glance.net.
At a Glance Networks