Dealing with the corona pandemic: ServiceNow releases four apps for crisis management

McDermott continued: “We are particularly proud of our partnership with the Washington State Department of Health. Applications developed on the Now platform can now help all relevant authorities to adequately respond to medical emergencies.” It’s important to apply best practices widely. That’s why we will make every effort to ensure that this application is available everywhere.”

As an experienced ServiceNow customer, the Washington State Department of Health initially developed its emergency application based on the Now platform to coordinate its own response to the COVID-19 crisis. However, in light of the latest developments, the ministry is currently working with ServiceNow to provide the app to all authorities in the country for free.

“After Washington State became the epicenter of the corona in the United States, the authorities, rescuers and health services must establish an incident management structure within a short period of time in order to respond to the COVID-19 outbreak and its spread and include the consequences.” , Said Jennifer McNamara, Chief Information Officer of the Washington State Department of Health.

“On the basis of Now Platform, we are able to digitize the process so that we can quickly form an incident management team and bring it to the scene. Now, we no longer need manual, labor-intensive and error-prone processes, but have an automated process Through this process, we can always pay attention to resource allocation. Better traceability also gives us a better opportunity to claim reimbursement from the federal government. We now hope to automate other event management functions, such as resource demobilization, planning, logistics and finance. “

“In view of the complex situation and the importance of taking coordinated action, we believe that it is our responsibility to share this method and our application with others. Therefore, we hope that with our partner ServiceNow, the Now Platform-based application will be available to others Government agencies. By implementing process digitization, we can prevent the crisis response from turning into an emergency,” McNamara continued.

Despite the COVID-19, ServiceNow supports its customers to maintain operations through a dedicated customer service plan. This includes ensuring almost 100% availability of ServiceNow instances, as well as opening a “Community Now” forum where customers and partners can exchange ideas. This is supplemented by the “Application Suggestions” portal, where customers and partners can post suggestions for applications or features related to Corona virus.

In addition to the aforementioned applications from the Washington State Department of Health, ServiceNow has also released three additional community applications, which are available to all customers worldwide for free:

• Emergency outreach: This workflow uses the Now platform to enable the company to communicate with employees in the event of a crisis and provide an overview of possible impacts. Employers can send emails to employees to convey information and safety precautions, and ask for answers. In this way, they know whether employees are safe and where they are. ? Through the ServiceNow Now mobile app, employers can also send push notifications to employees’ smartphones to receive their feedback.

• Emergency exposure management: When the company understands the employee’s condition, this workflow can use the meeting and the location of the relevant person to determine who is the appropriate contact.

For more information about customer care programs and community applications, please visit: This website in crisis Available.

In order to protect the health and well-being of customers, partners and extended communities, ServiceNow Knowledge will be digitized this year. The event began on May 5th and replaced the meeting originally scheduled for May 3-5 in Orlando, Florida. Digital Knowledge 2020 will also show how to increase productivity through modern digital workflows, what new customers and platform innovations are there, and how the ServiceNow community will continue to create outstanding experiences and higher productivity for global companies in the future.