Dedalus realizes modern operation through ServiceNow-INFOR CHANNEL

Dedalus, which operates in cloud and data services, continues to invest to consolidate and modernize its services. The company has just incorporated a ServiceNow solution based on the IT Service Management (ITSM) concept, which will automate the company’s internal processes and ensure a better structure for customers.

Controlling from the same location of several tools can save the team time, reflecting the response time to customer needs

Following the standards of the Information Technology Infrastructure Library (ITIL) (which establishes a detailed set of good practices for the management of IT services), ITSM allows for a better structured and controlled workflow, monitoring tools, customer and partner relationships Integration and automation between processes are standardized through service catalogs, all of which are managed on a unified IT platform. Another highlight is that customers can use the dashboard with real-time operation queues to monitor the queues in real time, thus making the management of Dedalus IT operations more efficient and transparent.

“Controlling from the same location of several tools can save the team time and therefore reflect the response time to customer needs. Dedalus COO Alexandre Cadaval emphasized that the ServiceNow solution adds resources, coupled with our technical team’s Expertise, which means realizing real intelligence in the process and interaction with customers.

ServiceNow is regarded as one of the most innovative companies in the world by the famous Forbes in North America. Its cloud-based workflow automation solutions enable organizations to improve operational efficiency, simplify and automate tasks, projects and projects. conventional.

“This initiative, together with the recently adopted Dynatrace solution, is part of the improvement process. It is our continuous goal. Its purpose is to help the market make better use of technology and ultimately achieve positive results for our customers and their business. Cadaval added the results.