The paradigm of asset management is changing. It is becoming more and more difficult for companies to maintain all their assets only by internal personnel. Fortunately, digital transformation provides companies with opportunities to better manage their assets and help overcome these new challenges. However, choosing the right solution is not easy-every business is different, and there is no “one size fits all” solution.
More than 388,000 professionals have used IT central station research to provide a basis for their purchasing decisions. Its latest paper focuses on Device 42 and ServiceNow, the two most highly rated solutions in the IT asset management market.
The following is a brief summary of the report, highlighting what real IT central station users think of each solution-from their most valuable features to how they can improve individual businesses, and how each solution can do better.
Equipment 42
Provide accurate and automatic inventory tracking through automatic discovery
With an average rating of 8.8 out of 13 reviews, Device 42 is widely praised in the IT asset management market. Device 42 is widely deployed in financial services, retail and real estate industries, and is widely used by companies of all sizes. Large companies accounted for 62% of commentators, and medium and small companies accounted for 23% and 15%, respectively.
Users regard the automatic discovery of solutions as a key feature that makes them stand out from the competition. Many people praise how its automatic discovery helps them update their devices and systems effectively, while others appreciate the simplicity it brings to the inventory function. However, critics of Device42 believe that it should have better Kubernetes integration and will also benefit from higher availability to reduce downtime.
Current service
Enliven your employees and improve your service level with ServiceNow
With an average score of 8.2 from 19 reviews, ServiceNow is one of the most frequently reviewed IT asset management tools. Like Device42, ServiceNow has attracted a wide range of industries, with healthcare companies, financial services companies, and insurance companies all leveraging the solution in their organizations. It can also be used in companies of all sizes. Large organizations with more than 1,000 employees accounted for 72% of reviewers, and small and medium-sized companies shared the remaining 28% of users, each accounting for 15% and 13% respectively.
Easy integration with third-party applications makes this solution outstanding in the IT asset management market. Excellent incident management, chain management and problem management functions complement this function. Although these features have identified ServiceNow as the preferred solution, critics of the solution emphasized that its high price and poor user interface are areas for improvement.
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