DigiCert and ServiceNow are collaborating to introduce new methods of certificate management in the ServiceNow platform.
DigiCert’s CertCentral application enables administrators who wish to manage the lifecycle of certificates to be accessed in the ServiceNow platform, and preferences are synchronized between the CertCentral application and ServiceNow.
According to the Director of Product Management at ServiceNow ITOM, this collaboration aims to help the company help customers cope with digital transformation through automated certificate management.
The two companies said that in an environment where certificate life cycles are getting shorter and shorter, there is an increasing need for digital certificate deployment. For the IT team, this can cause a heavy workload, so it must try to balance these situations.
To further complicate the problem, the requirements of the CA/Browser Forum stipulate that the organization must replace the certificate within 24 hours when the key is leaked, or replace the certificate within five days if the information changes or the certificate content has a technical gap.
DigiCert and ServiceNow said that IT teams no longer rely on spreadsheets and notifications to manage their certificates.
The two companies also pointed out: “The scale of the public TLS certificate policy is large and constantly changing, requiring automated and intelligent workflow management to avoid the costly impact of expired or non-compliant certificates.”
“Serious interruptions based on expired or revoked certificates may take several days to resolve. According to an IBM study, the hourly loss caused by interruptions exceeds $500,000.”
In the CertCentral application in ServiceNow, administrators can:
- Apply, edit and download certificates
- Approve, reject and edit requests and manage users
- Assign roles to ensure proper workflow
- Customize the registration page with other fields
- Customize the email template with additional instructions
DigiCert and ServiceNow aim to provide first-class certificate management digital workflows while managing all IT operations ServiceNow applications in one place.
DigiCert Product Management Director Steve Durham said: “DigiCert is pleased to announce a partnership with ServiceNow to integrate our certificate manager CertCentral into ServiceNow.”
TLS certificate expiration has caused multiple service interruptions. Our integration with ServiceNow certificate inventory and management store applications will help corporate customers use the CertCentral application to automate certificate issuance and other management tasks to reduce downtime, meet industry compliance requirements, and improve operations. “
DigiCert also provides a series of TLS/SSL, IoT and PKI solutions for encryption and identity.
The company supports TLS and other digital certificates for PKI deployments of any size through CertCentral.
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