Digisystem and ServiceNow team up to provide innovative solutions

Digisystem, a national technology business solution provider, and ServiceNow, a global cloud software developer, announced the establishment of a strategic partnership with the goal of optimizing company results in an integrated manner through cutting-edge solutions. Through the alliance, Digisystem is already in project negotiations, and it is expected that its commercial and service structure will grow rapidly. To this end, the company plans to recruit 50 ServiceNow professionals in the next three months, and plans to triple this number in 2022.

ServiceNow now has a strategic partner who has a wealth of knowledge and a great willingness to invest in platform solutions.With this, we hope to become the company’s main partner in Brazil and Latin America in the next few years

According to Rodrigo Brandão, head of Digisystem’s ServiceNow business unit, this cooperation is part of a new model that integrates management and speeds up the company’s sales and operation professionalization process to strengthen its strategic delivery positioning, added value and tangible benefits to provide services to customers, and Consolidate itself as a trust consultant and solution provider in the Brazilian market. “ServiceNow is one of the most innovative companies in the world because it focuses on end-to-end process digitization and automation. From now on, Digisystem will be positioned as one of the main partners and will act in the ServiceNow ecosystem, Enable customers to get the best experience through a single service partner”, Brandão explained.

According to Digisystem’s CSO Roberto Ameriot Jr., using the capabilities of the ServiceNow platform can strengthen and accelerate the expansion of the new alliance, thereby increasing the company’s market share. “As the person in charge of the global strategy for all markets, our top priority is always to strengthen alliances with relevant manufacturers, incorporate new companies into our investment portfolio, and increase Digisystem’s participation as a partner of existing customers,” he commented road.

The process of establishing a partnership takes about six months. According to Marcelo Almeida, ServiceNow Brazil Regional Alliance Manager, the company values ​​partners who have the structure and focus to invest in this growing market that requires sustainable alliances. “Digisystem is recognized as part of our ecosystem with all its history and recognition, and as a partner committed to delivering quality. Therefore, we are optimistic that the alliance will bring great results,” he said.

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Currently, ServiceNow has launched a cloud-based workflow automation platform (SaaS) in its product portfolio, which enables organizations to increase operational efficiency, simplify and automate tasks between departments, and improve the experience of employees and customers. “Self-service, service operation automation, and various platform components for employees and customers are the differentiating factors driving the company’s development, and Digisystem will be a part of it,” Brandão added.

In addition, ServiceNow has solutions for Information Technology Service Management (ITSM), Information Technology Business Management (ITBM), Customer Service Management (CSM), Information Technology Asset Management (ITAM), and Software Asset Management (SAM). “In addition to modules, you can also develop other applications in ServiceNow. App Engine uses the native components of the platform to improve the efficiency of the organization. These components will be updated in each version to further improve user satisfaction. Operations bring agility,” Almeida commented.

Brandão emphasized that the main challenges of partnerships are related to the professional workforce. In order to solve this bottleneck, Digisystem has a large training center and will invest in training and certification professionals on the ServiceNow platform through cooperation with major universities. “Digisystem positions itself as a company that provides strategic, business, execution, and maintenance solutions that help customers’ products and services. ServiceNow now has a strategic partner with extensive knowledge and great expertise in platform solutions. Investment willingness. With this, we hope to become the company’s main partner in Brazil and Latin America in the next few years,” the executive concluded.

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www.digisystem.com.br
www.servicenow.com.br

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