- Melbourne Burwood Campus / Hybrid working model
- Full-time and Fixed term
- HEW 7 $94,173 – $103,694 + 17% Superannuation
Founded in 1974, Deakin is a public university in Victoria with 61,000 students on five campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, and the online Cloud Campus. We are a progressive and open-minded university, with the highest student satisfaction in Victoria and consistently ranked in the top 1% of universities in the world.
DeakinTALENT, Deakin’s Career Service (Graduate Employment), is currently seeking to appoint a Digital Operations Coordinator to coordinate the design, development and implementation of technological solutions with a strong focus on information management, process automation and data analytics. The primary focus of these activities is to enable the Graduate Employment Division to deliver its offerings and services to key stakeholders, ie students, graduates and employer partners. This position has a passion for graduate work and supports users of the Division’s technologies.
Your primary responsibilities include, but are not limited to:
- Differentiate key issues from complex information, draw accurate conclusions and condense complex information and next steps into simple concise terms that others can understand
- Promote technical solutions to modernize work practices and ensure alignment with Deakin’s strategic direction
- Solicit feedback on improvement opportunities from a diverse range of key stakeholders and implement change through appropriate channels and overcome barriers to change
- Plan and prioritize work and critical activities appropriately and identify obstacles to achieving results, find effective ways to deal with them and review progress
- Build new and productive relationships with a diverse range of stakeholders, including technology partners, to ensure platform upgrades are delivered and critical issues are resolved in a timely manner
- Develop and implement practical, accessible solutions based on stakeholder needs, and provide expert advice and coordination of data management practices across the Division, including data analysis and synthesis to generate insights
- Strive for excellence and regularly consult with clients to clarify who needs information, the purpose for which it is needed, criteria for success and where and when advice and recommendations are needed
- Communicate confidently using examples and the most appropriate influencing technique for a given situation to increase understanding and support
To be successful, you will have:
- A Degree in a computer/technology related discipline with subsequent relevant experience; o
- An equivalent combination of relevant experience and/or education/training.
- Demonstrated experience working with CRM systems managing large sets of customer/student records (CareerHUB experience preferred) and using various components such as forms, appointments, workflows, etc.
- Extensive experience using data modeling (for example, MS Excel, Power BI) tools to develop reports/analyses
- Experience automating business processes using automation tools (for example, Power Automate)
- Demonstrated experience successfully managing and coordinating a team of Digital Services Support personnel
- Demonstrated ability to master new platforms in a timely, efficient manner
- General knowledge of the latest technology trends (ie AI, Machine Learning, Cloud Computing, Agile, DevOps, Integrations) and platforms/tools used across the Higher Education sector to support students and graduates (for example, CareerHub, Bright Space, ServiceNow, Jira, MS Office 365, etc.)
- Passionate about improving student work outcomes and committed to delivering a great user experience
Applications for this position are closed on September 21, 2022
SPECIAL REQUIREMENTS
- Assessment of Working with Children (refer to Recruitment Procedure)
Successful applicants must comply with vaccination mandates imposed by the relevant state/territory government. Applicants who attend third-party sites to conduct University activities are also required to comply with any other directions or requirements in place at the third-party location.
Please submit your updated resume and a brief cover letter outlining your skills and experience for this role.
For a confidential discussion about this position, please contact Sharon Berman, Manager, Digital Strategy and Operations at [email protected]
Are you ready?
Deakin is a Victorian university with global impact. We are an agile, dynamic and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation is built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come to, and stay at Deakin and contribute to our continued success.
We value diversity and aim to build an inclusive environment that promotes, welcomes and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all cultures, sexual orientations and genders.