SANTA CLARA, Calif. – DISH Network (NASDAQ: DISH) and ServiceNow (NYSE: NOW) announced today that DISH Wireless will use the ServiceNow Platform to standardize network and service operations on America’s first Smart Network ™. DISH Wireless added ServiceNow to its growing list of 5G network partners to help ensure the successful construction, deployment and maintenance of its ambitious, standalone, 5G cloud-based network.
ServiceNow’s ability to connect systems, data and people to customer operations and services all on one platform offers DISH a better customer and enterprise experience, while also reducing costs. ServiceNow solutions will provide DISH end-to-end visibility of its entire 5G network on one platform. This will help drive efficiencies across incident and service management as well as streamline communication between agents, field operators and customers to solve problems and deliver better customer service.
“ServiceNow offers unparalleled workflows capable of supporting a network this large and complex, poised to break down barriers in this industry,” said Jeff McSchooler, EVP, Wireless Network Operations, DISH Wireless. “Not only will this partnership enhance our network operations, but it also provides a long -term opportunity to help us deepen our own services and offerings, delivering a better network experience on our SMART 5G ™ Network. ”
When an issue arises on DISH’s 5G network, notifications will be automatically sent to the ServiceNow Platform, where the issue will be reviewed for priority and customer impact. These workflows actively notify customers and help DISH teams quickly make adjustments by initiating work orders and sending field service technicians to the right location for installations, repairs, or maintenance.
“Stability, transparency, and exceptional customer care are critical to realizing the full potential of 5G and making this first-of-its-kind network a reality,” said Rohit Batra, VP and head of telecommunications, media and ServiceNow technology product. “Consumers and enterprise customers are increasingly relying on seamless service and proactive, personalized experiences at every touch point. That’s even more important when you manage networks that people don’t just rely on for everything. from online education and entertainment, but that will pave the way for the future of every industry – from autonomous vehicles to remote operations to smart cities. ”
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