ServiceNow workflow solutions to enable full network visibility and help ensure successful deployment and maintenance of DISH’s cloud-based 5G network
DISH Network and ServiceNow announced today that DISH Wireless will use the ServiceNow Platform to standardize network and service operations on America’s first Smart Network. DISH Wireless added ServiceNow to its growing list of 5G network partners to help ensure the successful construction, deployment and maintenance of its ambitious, standalone, 5G cloud-based network.
ServiceNow’s ability to connect systems, data and people to customer operations and services all on one platform offers DISH a better customer and enterprise experience, while also reducing costs. ServiceNow solutions will provide DISH end-to-end visibility of its entire 5G network on one platform. This will help drive efficiencies across incident and service management as well as streamline communication between agents, field operators and customers to solve problems and deliver better customer service.
“ServiceNow offers unparalleled workflows capable of supporting a network this large and complex, poised to break down barriers in this industry,” said Jeff McSchooler, EVP, Wireless Network Operations, DISH Wireless. “Not only will this partnership enhance our network operations, but it also provides a long -term opportunity to help us deepen our own services and offerings, delivering better network experiences to our SMART 5G Network. “
When an issue arises on DISH’s 5G network, notifications will be automatically sent to the ServiceNow Platform, where the issue will be reviewed for priority and customer impact. These workflows actively notify customers and help DISH teams quickly make adjustments by initiating work orders and sending field service technicians to the right location for installations, repairs, or maintenance.
“Stability, transparency, and exceptional customer care are critical to realizing the full potential of 5G and making its first-of-its-kind network a reality,” said Rohit Batra, VP and head of telecommunications, media and technology products at ServiceNow . “Enterprise customers and customers are increasingly relying on seamless service and proactive, personalized experiences at every touch point. That’s even more important when you manage networks that not only do people rely on for everything from online education and entertainment, but that will pave the way for the future of every industry – from autonomous vehicles to remote operations. to smart cities. ”
About DISH
DISH Network Corporation is a connectivity company. Since 1980, it has served as a disruptive force, driving change and value on behalf of consumers. Through its subsidiaries, the company provides television entertainment and award-winning technology to millions of customers using its satellite DISH TV and streaming SLING TV services. In 2020, the company became a nationwide US wireless carrier by acquiring Boost Mobile. DISH continues to innovate in wireless, forming the nation’s first virtualized, O ‑ RAN 5G broadband network. DISH Network Corporation is a Fortune 200 company.
For more information, visit about.dish.com.
About ServiceNow
ServiceNow makes the world a better place for everyone. Our cloud-based platform and solutions help digitize and unite organizations so they can find smarter, faster, more efficient ways to streamline workflows. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we can imagine. The world works with ServiceNow. For more information, visit www.servicenow.com.