Due to the spread of the new corona virus (COVID-19) infection, ServiceNow Japan has launched a “crisis management support application in Japanese”, which aims to contribute to the continuous smoothness of businesses and governments in emergency situations | ServiceNow Japan Joint Company Press release

Press release
To the press

April 15, 2020
ServiceNow Japan GK

ServiceNow Japan GK (Headquarters: Minato-ku, Tokyo, Executive Officer and President: Masashi Murase, hereinafter referred to as ServiceNow Japan) will begin to provide the “crisis management support application in Japanese” on the 16th to respond to emergencies. We announced, We are committed to contributing to the smooth business continuity of the government.

As the spread of the new corona virus (COVID-19) infection triggered the emergency announced by the government on April 7, many companies and organizations have introduced and expanded telecommuting and other telecommuting, but the time is getting longer and longer. , Even need to grasp the situation of each department and employee in real time, and appropriately respond to each situation.

ServiceNow provides applications that enable companies to perform the “emergency outreach”, “employee self-reporting” and “exposure management” required for the aforementioned crisis management.

Specifically, it is as follows.

●Emergency outreach:
An application that can automatically and centrally visualize the whereabouts and safety of employees in an emergency
With Now Platform, companies can keep in touch with employees and evaluate their impact in an emergency. In addition to providing the latest information and security measures via email, employees can also request information about their safety and whereabouts. In addition, ServiceNow’s Now Mobile App allows you to send push notifications to employees via mobile devices to get answers.
●Emergency self-report:
An application that centrally manages and visualizes the employment status of each employee in an emergency
In the event of an infection, employees can inform the workplace of the severity of their illness and when they plan to return to work. On the other hand, the company will be able to centrally visualize and manage the organization’s labor management, thereby being able to allocate and assign personnel flexibly and appropriately.
●Emergency exposure management:
Visualize applications that spread the risk of infection in your own organization
If an employee is determined to be infected, the company can identify other employees or outsiders who contacted the employee based on the employee’s location and meeting history.

ServiceNow Japan Executive Officer and President Masashi Murase said: “We would like to express our condolences to those who have died tragically due to the recent spread of the new corona virus, and our deepest sympathy to the patients.
We provide cloud-based platforms and solutions to support the digital transformation of enterprises and the reform of working methods. The US headquarters will release the English version of the “crisis management support application” for enterprises and governments for free in March. We announce that we will provide it. The Japanese version announced today is based on the support application. After the announcement, the supporting applications announced in the United States have been downloaded and used by more than 1,000 companies and organizations worldwide. The “crisis management support application in Japanese” is a service that companies and employees can use remotely to inquire, manage and respond to the new coronavirus infection. We hope that it will be used by a wide range of organizations, including not only companies, but also public organizations that are performing inquiries, management, and information sharing for people who are concerned or suspected of being infected, and will be as useful as possible to ensure business continuity. I am very happy. Currently, Yokogawa Electric Co., Ltd. is interested in this application and is verifying it.
First of all, we hope to firmly protect society, the company and employees, and then, in the calm after that, this will be an opportunity for digital transformation to become aggressive. “

When using the Japanese version of the crisis management support application, the company’s installation process will be different, depending on whether they are new or existing customers of ServiceNow.

New customer introduction process
①Visit the dedicated site for COVID-19
https://www.servicenow.com/solutions/crisis-management.html
②After entering the necessary information, apply and register
③Wait for the completion of the instance cancellation (about 3 working days)
④Select and install the application in the settings of the instance

Existing customer deployment process
①Access service is now stored
https://store.servicenow.com/sn_appstore_store.do#!/store/home
②Select and install the application

the above

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General contact
ServiceNow Japan GK
Tel: 03-4572-9200 (representative)
Inquiry form: https://www.servicenow.co.jp/contact-us-request-info.html