Dynatrace and ServiceNow strengthen their cloud partnership

Software intelligence company Dynatrace announced the advanced, two-way and automatic integration between the Dynatrace software intelligence platform and the ServiceNow platform. With precise topology and service mapping for dynamic multi-cloud environments, shared customers can improve efficiency through intelligent automation, and reduce downtime risk through predictive identification and automatic problem resolution, thereby providing more services to the BizDevOps team. It is time to innovate and accelerate digital transformation Up. By combining the automatic and intelligent observability of Dynatrace with the intelligent automation capabilities of the ServiceNow platform, customers and partners can accelerate their path to autonomous cloud operations.

“By combining ServiceNow and Dynatrace, customers can have a deeper understanding of digital services, obtain relevant information to find the root cause of potential problems, and provide flexible operations for all applications and microservices in a hybrid or multi-cloud environment ,” Jeff said. Hausman, Vice President and General Manager of IT Operations Management, Security and CMDB/ServiceGraph at ServiceNow.

Thanks to the partnership between Dynatrace and ServiceNow, customers can use less time, resources and money to change their way of working and achieve greater success. Some of the benefits they can achieve include:

• higher efficiency: Automated real-time topologies covering hybrid and multi-cloud environments provide a rich context that can be used to identify potential problems in digital services and the precise causes of their origins.
• Reduce downtime risk: Proactively identify issues that affect the startup or operation of cloud services, and prioritize them based on business impacts to reduce background noise and ensure the continuity of applications and digital services.
• Faster innovation: The sum of intelligence built into each platform reduces the time spent on low-value and time-consuming tasks, allowing IT teams with limited resources to focus on innovation and achieve better business results faster.

He said: “As customers implement their digital transformation projects in a dynamic multi-cloud environment, customers are looking for ways to manage cloud complexity and gain more time for innovation.” Steve Tucker, Senior Vice President of Product Management at Dynatrace. “We are very happy that through close cooperation with ServiceNow and our mutual customers, we can now provide the predictive, closed-loop problem identification and automated solutions that customers are looking for. Together, we will enable the AIOps approach for autonomous cloud operations.”