Lakeside Software, the leader in digital experience management (DEM), today announced the launch of its Executive Insights feature, among other enhancements to its Digital Experience Cloud. Executive Insights gathers and distills end-user data from the entire IT estate into a “single pane of glass” view, enabling smarter decision making at a strategic level.
The latest enhancements to Lakeside’s Digital Experience Cloud are helping executives and IT leaders shift their focus to employee-centric IT as a critical element to organizational health and productivity. With disruptions caused by a growing workforce, IT is challenged to deliver a better digital experience for employees, regardless of location, environment, or device.
With Executive Insights and its interactive dashboards, executives can quickly see the “state of the art” across multiple business and IT dimensions. Executive Insights allows:
- Complete visibility across the IT estate, including overall performance.
- Greater understanding of digital employee experience (DEX), including productivity.
- Better tracking of financial benefits associated with technology investment and optimization.
- Improved IT recognition and organizational risk associated with technology debt.
With expanded visibility in the IT estate, executives can accelerate and eliminate digital transformation efforts, ensure IT investments meet business needs, and more effectively manage personnel performance. With a more complete understanding of the digital employee experience, executives can invest in areas that will enhance productivity and reduce employee downtime. With greater awareness of the potential for operational efficiencies through technology investments, executives will be able to prioritize IT investments more. Finally, technology debt identification can provide valuable insight to IT leaders in reducing exposure to cybersecurity risks.
“IT executives now have more insight into how IT service delivery and the allocation of technology resources directly influence the performance of the IT estate and its impact on employee productivity across the enterprise,” he said. by Marc Moesse, Senior Vice President of Product at Lakeside Software. “It gives technology executives a comprehensive way to track the value that the IT organization provides to the overall business and bottom line.”
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Executive Insights offers historical and real-time analysis of the entire IT estate. It utilizes Lakeside’s industry -leading data collection of more than 10,000 metrics securely captured every 15 seconds on the edge, and more than 1,300 sensors at all enterprise endpoints. Executive Insights helps IT leaders analyze this data and inform business value by generating insights in four key areas:
- Health Scoring: Scoring that helps management understand where things stand in the user experience, its distribution throughout the organization, and where priorities for improvements should be focused.
- Productivity Tracking: Relationships between IT estate health and performance and employee productivity, and how it influences the bottom line of the business.
- Community Benchmarks: Performance comparisons against other businesses in the same market segment or geography.
- Personnel Management: Health and productivity broken down into major groups based on work styles, technology needs, and behavioral similarities.
The 10.2 release includes some other notable enhancements. The new web application evaluation functionality allows service desk administrators to gain critical insight into web application performance. Because web apps are essential to successful hybrid-style working, IT teams have an increased need to identify and troubleshoot issues quickly. With Lakeside’s Digital Experience Cloud, administrators can measure parameters such as click-to-render times, latency, average processing speed, and web app errors. This data shows the health status of web applications, and potential issues that need to be resolved, such as contributions to the negative digital experience of home network latency versus issues with the applications themselves.
Lakeside is also releasing an Action Builder, a brand new UI that helps customers set up custom automations for remotely resolving an incident or collecting information. Action Builder reduces the time and expertise needed to create scalability automations, helping businesses strengthen their proactive IT strategies.
Additional features in the 10.2 release include enhanced ServiceNow integration as well as a range of user experience and sensor changes for enhanced usability and visualization.
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