Espressive, an artificial intelligence (AI) provider for enterprise service management (ESM), offers integration with leading HR systems such as Workday, SuccessFactors, and BambooHR. This step gives employees a place to go for immediate, personalized answers to all their HR -related questions and issues, according to the vendor.
The Espressive AI-based Virtual Support Agent, Barista, understands thousands of employee phrases in the 100 most common Workday questions with use cases covering everything from onboarding to managing requests and invoice at break time.
The Barista can assist employees by enabling access to Workday information, such as PTO days and timecard information, using their natural language.
Barista also updates Workday information in real time on a wide range of use cases such as managing PTO, finding employee data, and facilitating employee onboarding.
“The advent of the hybrid workforce has flooded HR teams who are challenged by the dual responsibility of providing support for their on-site and remote employees while prioritizing the employee experience,” said Pat Calhoun, founder and CEO of Espressive . “Customers are looking for immediate ROI and want to avoid the complexity of building language recognition in a toolkit, such as those available from IBM Watson, ServiceNow, and Workday. The Barista virtual agent has a pre-equipped understanding of the employees ’HR language, while providing a point for almost any HR question.”
The integration of Espressive Barista with leading HR systems means employees can turn to Barista as a standalone, automated hub for queries across all HR tools.
It improves the employee experience, with a positive impact on productivity, satisfaction, and retention; increases employee use of HR tools; improves ROI on HR technology investments; and frees HR support staff from answering repetitive questions and constantly researching answers for all geographies, so they can focus on high touch interactions.
Barista will automate solving up to 80% of HR questions on a wide range of topics such as benefits, payroll, annual reviews, and company policies, according to the vendor.
Barista also automates employee workflows, such as vacation requests, onboarding, benefit inquiries as well as associated approvals. Future integrations with other leading HR systems will be available soon.
For more information about this news, visit www.espressive.com.
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