FM developed by AMS: System Integration Engine’s automated bi-directional data exchange enables organizations to easily optimize processes and resources, build virtually any workflow, and improve productivity in between different groups and teams
RALEIGH, NC, June 9, 2022 / PRNewswire/ – FM: Systems, provider of the most scalable and intuitive all-in-one digital workplace platform, today announced that AMS Workplace Technology, the award-winning Premier Certified Business Partner, has developed integration between FM: Systems and the ServiceNow cloud platform. The AMS FM: Systems Integration Engine has been certified for use in the ServiceNow Store, an enterprise application marketplace for solutions that have passed stringent requirements.
FM: Systems Integration Engine supports automated bi-directional workflows between FM: Systems and ServiceNow users to increase efficiency and communication between different teams and groups. Integration managers now have complete control and flexibility to integrate any FM: Systems Workplace module into key ServiceNow IT Service Management (ITSM) modules, including requests, incidents, change requests, problem management , and more. This allows either solution to be a front end one-stop-shop for users while securely and efficiently exchanging back data for stakeholder processing.
“This app integration allows customers with both FM: Systems and ServiceNow to work as needed in both applications seamlessly. It supports initiating a request in any application, which makes for a much better “efficient workflow process. With this engine, we can do almost anything in any application based on customer needs,” he said. Dan LorenzoPresident of AMS.
Because ServiceNow is already used as an ITSM help desk ticketing system for employee computer and network issues, companies want to extend that to other employee services, including facility requests such as maintenance and transfer requests. They want to use the front-end of ServiceNow, or in some cases FM: Systems, to feed and synchronize requests to another.
Here the Integration Engine developed by AMS empowers them to develop virtually any workflow, business rule, or process to enhance productivity across all teams and groups. With the app integration installed, users can rely on a front-end system to track all their service requests. Integration between platforms allows support tickets to be processed in real-time as it frees staff from time-intensive data entry tasks.
As the leading market share ITSM software application, organizations in all industry sectors use ServiceNow as a simple low-code/no-code platform to track help desk tickets and manage other requests related to their facilities, which may include new hires and aspects around maintenance.
“Companies using FM: Systems software often want to integrate workplace activities with ServiceNow for automated service ticketing. The AMS integration app allows an unlimited number of use cases to synchronize data between the two environments.Effectively, users can now have a centralized place to collect requests as they are processed and managed on their respective systems.As long-time partners of FM: Systems, AMS understands how to unlock value in its technology.Making this integration engine app available on the ServiceNow Marketplace expands the reach of both organizations to take advantage of more business opportunities while companies are turning to improve their ITSM help desk needs, ”he said Brian HainesChief Strategy Officer of FM: Systems.
To learn more about AMS FM: Systems Integration Engine or to download the app, visit ServiceNow Store.
About FM: System
More than 1,500 organizations around the world rely on FM: Systems to transform their workplace experience and integrate employees into exceptional, healthy workplaces that improve productivity and make residents happy. Recognized as the market-leading industry analysts, our range of digital workplace solutions provide actionable insights to optimize every aspect of your real estate portfolio and ensure your always ready workplace for unexpected opportunities. With customers representing half of Fortune 50, ⅔ of the top 25 U.S. banks, 150+ government institutions, 350+ universities, more than 200 hospitals and health care organizations and 50% of the top pharmaceutical firms, our market -leading solutions manage over 3 billion square feet in 80 countries. FM: Systems is headquartered in Raleigh, North Carolina and conducts business around the world.
For more information about FM: Systems, please visit www.fmsystems.com.
About AMS Workplace Technology
AMS Workplace Technology (AMS) is a leading IWMS provider of over 20 years specializing in consulting, design, and implementation of facility management software and technology solutions. AMS is a full-service, goal-oriented CAFM/IWMS implementer that partners with customers to bring them the best-in-class FM applications. Our innovative solutions combined with our industry experience have helped several Fortune 500 customers including corporate facilities, pharmaceutical/research companies, higher education campuses, and healthcare institutions.
For more information visit www.amsworkplace.com.
Contact:
Andrea Oliveira
[email protected]
SOURCE FM: Systems
.