LONDON–(BUSINESS WIRE)–Vonage, a global leader in cloud communications that helps businesses accelerate their digital transformation, has been recognized as a growth and innovation leader in the latest Frost & Sullivan Radar for European Contact Center as a Service ( CCaaS) Market.
Vonage was recognized for Vonage Contact Center, an intelligent, multi-tenant contact center solution that seamlessly integrates all communication channels and customer interactions into an organization’s CRM platform. Radar recognized Vonage for investing heavily in innovation to deliver new contact center applications for reporting, analytics, visual engagement, and AI-based functionalities, its deep integration with Salesforce , ServiceNow and Microsoft Teams, and for offering one of the most comprehensive and flexible cloud communication platforms on the market.
Vonage’s fully programmable contact center, unified communications and business communications applications are built on the Vonage Communications Platform and enable companies to transform how they communicate and operate from the office or remotely, providing the flexibility needed to create meaningful engagement.
“Vonage has a significant position in the European CCaaS space. Offering one of the most comprehensive and flexible cloud communications platforms on the market, Vonage delivers high-quality customization and support services, along with deep integration in a wide range of CRM solutions”, said Senior Industry Director, Nancy Jamison, Frost & Sullivan. “Vonage Contact Center continues to exceed expectations and Vonage’s focus on developing innovative solutions for reporting, analytics, visual engagement, and AI-based functionalities, positions Vonage as a technology frontrunner in the CCaaS market.”
“It’s an honor to be recognized as a Leader by Frost & Sullivan for our continued innovation and growth within the Contact Center as a Service space,” said Savinay Berry, Executive Vice President, Product and Engineering, Vonage. “Vonage combines pure-play cloud contact center offerings with robust unified communications, programmable communications and conversational commerce applications, to provide an end-to-end communications experience for to a company’s employees and customers that can help them perform better, connect more easily and improve experiences. . This recognition underscores our commitment to continue driving innovation that changes the way businesses operate. business and connecting with their customers.”
The latest Frost Radar for the Contact Center as a Service Market (2021) ranks Europe’s leading cloud contact center providers in innovation and growth. The rankings are based on the company’s independent research into each provider’s product portfolio, vision and strategy, research and development, growth pipeline, and customer alignment.
To download the complimentary Frost Radar, please visit www.vonage.com.
About Vonage
Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. The Vonage Communications Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging, AI and Verification into existing products, workflows and systems. The Vonage conversational commerce application enables businesses to create AI-powered omnichannel experiences that boost sales and increase customer satisfaction. Vonage’s fully programmable unified communications, contact center, and conversational commerce applications are built on the Vonage platform and enable companies to transform how they communicate and operate from in the office or remotely – providing the flexibility needed to create meaningful engagement.
Vonage is headquartered in New Jersey, with offices throughout the United States, Europe, Israel and Asia and is a wholly owned subsidiary of Ericsson. To follow Vonage on Twitter, please visit www.twitter.com/vonage. To become a fan on Facebook, go to facebook.com/vonage. To subscribe to YouTube, visit youtube.com/vonage.