Fujitsu Acquires ServiceNow Partner Symfoni ESM

Fujitsu announced the acquisition of Symfoni ESM. The transaction includes four Symfoni companies: Symfoni Finland OY, Symfoni Software Norge AS, Symfoni Software Belgium bvba and Symfoni Software Dutch (collectively referred to as “Symfoni ESM”). This acquisition will make Fujitsu Services Holdings PLC one of the largest ServiceNow application providers in Europe. The acquisition doubled Fujitsu’s ability to consult, implement and provide enterprise service management software as a service (SaaS) and managed services to enterprises. This acquisition highlights Fujitsu’s ambition to expand its digital business.

Expand the scope of services
The acquisition of Symfoni ESM enables Fujitsu to significantly expand its service offerings around ServiceNow SaaS consulting, service desk, IT service management (ITSM) and customer service management. Symfoni ESM’s employees in Norway, Finland, Belgium and the Netherlands will work with Fujitsu’s existing ServiceNow SaaS team, which already has 150 employees in the UK, Belgium and global delivery centers.

strategic focus
Public cloud platforms continue to be popular in organizations to migrate their application workloads. In this regard, background activities are an important area of ​​focus. Fujitsu is committed to supporting the ecosystem of third-party cloud platforms and placing its strategic focus on ServiceNow. By using these platforms, Fujitsu will be able to provide more and more comprehensive services through cloud platform process automation RunMyProcess, ITSM consulting and intelligent analysis around enterprise-level changes. Symfoni ESM has become part of Fujitsu’s growing digital business strategic acquisition portfolio, which already includes RunMyProcess, ACT and GlobeRanger.

“ServiceNow is rapidly becoming a reference platform for service management,” said Mike Sewart, Fujitsu Digital President, Fujitsu EMEIA. “As our corporate customers increasingly turn to ServiceNow, they hope that Fujitsu will not only provide services but also provide consulting expertise to ensure the successful implementation of these digital transformation projects, with a focus on IT and through this acquisition, we are in ServiceNow consulting and delivery capabilities in Europe have effectively doubled, making Fujitsu a leader in the growing cloud service consulting and delivery industry.”

ServiceNow provider
Symfoni ESM CEO and founder Björn Jarl explained: “In a rapidly growing market environment, our partnership with Fujitsu allows us to bring our expertise to a wider global customer base. Symfoni ESM consultants have We have completed more than three 150 ServiceNow projects. We have unparalleled experience in enterprise service management strategy, implementation, integration and training, which highlights our position as the most experienced ServiceNow provider in Northern Europe.”

Frank Slootman, Chief Executive Officer of ServiceNow said: “The acquisition of Symfoni ESM confirms that our strategic partner Fujitsu is clearly one of ServiceNow’s leading suppliers in Europe. ServiceNow’s customer-centric vision is the same as Fujitsu’s, and its expanded capabilities enable Fujitsu is better than ever to help the company realize this vision, and Fujitsu is becoming faster and more scalable by leveraging the enterprise cloud.”