Ottawa, Ontario–(Business Information)–Full Managed, a leader in digital business transformation and managed services, today announced the launch of its innovative FMX portal. FMX (which stands for Fully Managed Experience) aims to set new standards for IT service delivery in the industry.
The FMX portal is a user-friendly digital gateway for fully managed customers that can more easily obtain the information they need in an efficient and modern way anytime, anywhere. The FMX portal is designed with customer experience (CX) and employee experience (EX) thinking methods. It is a unique digital source of interaction and information, focusing on convenience, visibility and knowledge sharing.
The portal is supported by ServiceNow, providing customers and their end users with completely transparent information and access to the IT services they subscribe to, so that they can understand the case (IT ticket) and the progress of the ongoing project. It also has a searchable knowledge base that encourages self-service IT problem solving. Users can access information about their technical assets, a complete list of fully managed IT services available, and contact information for their fully managed customer success team. You can also use a virtual chat agent to help browse the portal and its resources, and you can access real-time chat help during working hours.
“While we are helping North American companies to digitally transform, we are also digitally transforming the way we operate and modernizing the way we provide IT products and services to customers,” said Mark Scott, CEO of Fully Managed. “FMX is the beginning of a new era of customer experience, The dawn of digital MSP. It puts customers in a dominant position and has access to key IT-related information to help them operate the organization effectively. ”
Fully Managed is rolling out the FMX portal service to its existing customer base and new customers, and will continue to release features in 2022 and beyond.
“The FMX portal is the first of its kind in our industry, and we plan to develop it to meet customer demand for improved IT experience based on convenient, self-driven services,” said Joel Ai, Chief Strategy Officer, Fully Managed Bramson said. “This is part of our larger strategy in fully managed-continue to embrace innovation and automation to provide a better customer experience and expand our products in line with our customers’ digital transformation goals.”
About full hosting
Full hosting is a leading hosting service provider specializing in digital business transformation. As a ServiceNow Elite partner, we enable organizations to navigate and differentiate themselves in the digital-first world of work.Our mission is Create peace of mind Make work smooth through a better IT, customer and employee experience!
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