Combined Offering Designed to Drive Strong and Predictable Growth in Renewal-Based Businesses
SAN FRANCISCO, CALIFORNIA, USA, July 25, 2022 /EINPresswire.com/ — Gainsight and Ecosystems announced a commercial partnership to offer the first fully integrated customer value management success platform . Customers using the integrated solution can now monitor and direct customer health based on both internal and customer-based inputs simultaneously.
The companies established an initial integration in May 2020 that empowers buyers and sellers to compare the value promised in sales to the value actually delivered in customer success. Building on this success, new joint development deepens Ecosystems’ integration with Gainsight components, including alerts, step-by-step playbooks, and the customer health scoring framework – enhancing the ability to use of quantified customer value as a proactive driver of customer success actions. The integrated solution allows for the simultaneous execution of internal customer success plans and external customer-led value analyzes in a seamless manner.
“As a customer of both Ecosystems and Gainsight, I am delighted with this announcement as both companies take this step towards deeper integration. We believe the combined capabilities of Ecosystems and Gainsight will enable us to efficiently measure the value of conversations across all of our customers,” said Tammi Warfield, Chief Customer Officer at Delphix.
“One thing is for sure; the world of customer success and the world of value management are coming together more than ever. At Gainsight, we only want to partner with companies that share our values and help customers who realize new results in customer success, product experience, community, and sustainable, long-term growth. Ecosystems is the logical choice,” said Nick Mehta, CEO of Gainsight.
“This strategic partnership with Gainsight will help all companies drive net recurring revenue with efficiency and scale,” said Chad Quinn, Co-Founder and CEO of Ecosystems. “When we combine the best customer success platform with the best value management system, we get 1 + 1 =3, where the biggest winner is the customer.”
Gainsight is hosting Pulse, its premier fully hybrid conference for business leaders and practitioners in the fields of Customer Success, Product, and Community at the Moscone Center in San Francisco on the 17th and 18th August. Register for Pulse here. Ecosystems has created the premier community for professionals seeking to build a world-class customer experience through value management. Join the community here.
About Gainsight:
Gainsight’s innovative platform helps companies of all sizes and industries drive sustainable growth through customer-led and product-led strategies. It offers a powerful suite of customer success, product experience, and community engagement solutions that together enable businesses to scale efficiently, create alignment, and put the customer at in the midst of change. With Gainsight, it’s never been easier to drive acquisition, increase product adoption, prevent churn, and grow with renewals and expansions. Learn how leading companies such as GE Digital, SAP Concur, and Box are using Gainsight at www.gainsight.com
About Ecosystems:
Ecosystems is the leading software-as-a-service (SaaS) platform for collaborative customer value management. From sales to customer success, providers use Ecosystems to quantify and align business value delivered to customers. Through AI-driven analytics and integrations like Gainsight, Salesforce, Microsoft Dynamics, and HubSpot, individual value conversations become centralized cloud assets for improved decisions across the organization. Learn how leading companies such as Gainsight, Google Cloud, Palo Alto Networks, and ServiceNow are using Ecosystems at https://ecosystems.us/.
Jordan Sher
Gainsight
+1 3035039246
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