Gartner and ServiceNow’s Michael Maas updated

Gartner

Who is the right partner in the enterprise? How do you get adopted? ServiceNow’s Michael Maas believes this is one of the challenges facing CIOs. The Dutch IT channel and executive team discussed with him the topic of Gartner IT seminar/Xpo.

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The common thread this year is to lead the digital society. This is a logical continuation of the previous version of this large-scale CIO campaign. In the past, the work and challenges of the CIO within the organization were at the center, and the CIO’s decision had an increasingly important influence on the outside of the organization. It was initially aimed at partners, suppliers and customers, but no one can ignore the fact that the entire society is affected by the digitalization of organizations.

Moral aspect

Not without reason, more and more attention is paid to the ethical aspects of automation. After all, who is ultimately responsible for the machine’s decision-making based on artificial intelligence? From physical damage to privacy violations and discrimination, ideally place CIOs within the organization to understand the consequences of automated decision-making and advise their peers on this.

artificial intelligence

By 2022, nearly half of employees will use AI to make decisions. This is one of Gartner’s predictions on the first day of the 2019 Barcelona IT seminar. Therefore, in the keynote speech, Gartner introduced Techquilibrium, which is a balance point where organizations can compete and lead the digital society. According to Gartner, this digital society is the sum of all interactions between people, machines and things.CIOs can win the “corner” through the following three forces: geopolitics, economics, and the rise of digital giants

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