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Process -driven enterprises are taking advantage of the opportunity for change as a pandemic, other changes are disrupting business as before, ISG Provider Lens report says ™
FRANKFURT, Germany-(BUSINESS WIRE)-German businesses, many of which are strongly process-focused, continue to use ServiceNow’s workflow solutions to achieve digital innovation, according to in a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2022 ISG Provider Lens ™ ServiceNow Ecosystem Partners report for Germany sees business accelerate for ServiceNow and its German ecosystem partner as organizations seek out smarter, agile, and AI -enabled workflows. Despite having efficient business processes, many German businesses are undertaking digital transformation to deal with the changes arising from the COVID-19 pandemic and other trends.
“The past few years have forced many German companies to look at their operations,” Yadu Singh, EMEA lead, Digital Platforms and Solutions, told ISG. “They want to be more flexible and resilient to respond to challenges like pandemic.”
Businesses in Germany, as elsewhere, are facing changes in many areas at once, the report says. The pandemic has led many organizations to introduce permanent hybrid work arrangements and accelerated the transition to the cloud. Low-code/no-code development tools make citizen developers more non-IT workers. In the European Union, businesses need to prepare for new regulations that will affect workflows, including the upcoming Supply Chain Act.
These changes create an opportunity for businesses to move from static record systems to cloud-enabled interaction systems, a step that benefits ServiceNow, ISG said. For example, enhanced interaction workflows can make businesses and their systems more empathic and human-centric.
Most ServiceNow implementations in Germany still start with IT service management (ITSM), the most common starting point for smart workflows. However, cost-conscious German businesses are looking beyond ITSM in their ServiceNow deployments, designing broader business scenarios to get more return on investment, the report says.
In addition, the report examines recent trends in the ServiceNow provider ecosystem and highlights the provider landscape in Germany, identifying challenges and opportunities for local and global providers.
The 2022 ISG Provider Lens ™ ServiceNow Ecosystem Partners report for Germany examines the capabilities of 29 providers in three quadrants: ServiceNow Consulting Services, ServiceNow Implementation and Integration Services and ServiceNow Managed Service Partners.
The report named Accenture, agineo, Capgemini, HCL, Infosys and T-Systems/OS as Leaders in three quadrants each. It named Atos, Cognizant, KPMG and Tech Mahindra as Leaders in two quadrants each. Deloitte and EY are named as Leaders in a quadrant each.
In addition, Devoteam, Fujitsu and Wipro have been named Rising Stars – companies with a “promising portfolio” and “high future potential” as defined by ISG – in a quadrant each.
Customized versions of the report are available from T-Systems/OS.
The 2022 ISG Provider Lens ™ ServiceNow Ecosystem Partners report for Germany is available to subscribers or for a one -time purchase on this webpage.
About ISG Provider Lens ™ Research
The ISG Provider Lens ™ Quadrant research series is the only testing service provider of its kind to combine empirical, data-driven market research and analysis with the real-world experience and observations of ISG’s global advisory team. Businesses can find a wealth of detailed market data and analysis to help guide their selection of appropriate sourcing partners, while ISG consultants use the reports to validate their own market knowledge and make recommendations. to ISG enterprise clients. The research currently covers providers offering their services around the world, across Europe, as well as in the US, Canada, Brazil, UK, France, Benelux, Germany, Switzerland, Nordics, Australia and Singapore/Malaysia, which there are additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.
An accompanying research series, the ISG Provider Lens Archetype reports, offers a first-of-its-kind analysis of providers from the perspective of specific consumer types.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 businesses, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational efficiency and faster growth. The company specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed risk management and services; carrier network services; strategy and design of operations; change management; research and analysis in market intelligence and technology. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries — a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.
Check out the source version at businesswire.com: https://www.businesswire.com/news/home/20220506005039/en/
Touch Contacts:
Philipp Jaensch, ISG
+49 151 730 365 76
[email protected]
Matthias Longo, Palmer Hargreaves for ISG
+49 152 341 464 63
[email protected]
Source: Information Services Group, Inc.