GLS, the digital road to ServiceNow

GLS Announced with Serve immediately Provide advantages for its operators: the difference lies in the degree of digitization of the process, the communication system, and the interactive method of providing services.

GLS implements ServiceNow

Efficiency, coordination, responsiveness, the ability to quickly reshape plans based on real-time conditions: these characteristics can make a difference in the logistics world, which is now increasingly under pressure from month to month due to the pressure of e-commerce. So choose GLS (among major domestic express companies) to optimize the productivity of its resources.

Description group:

GLS will have software that can be used to manage user requests through predefined and automated digital workflows, which will allow simple and horizontal coordination of operations within the work team. More specifically, users can use a single portal to communicate and interact with all employees of the GLS Group through online channels, track their requests and check for updates.

thanks Digitizing Data is continuously provided to the system, generating useful processes, and making the whole process more in line with the needs of daily life. “The project has created a new era in which the keywords will be digitization, simplification, and personalization“, explains Elisa Piazzola, Director of Marketing and Customer Development at GLS:”Process digitization is part of the long-term vision, which regards innovation as the pillar of GLS’s customer-centric strategy in the future“.