Google Cloud and Servicenow signed an agreement for mutual integration of technologies

Servicenow is an expert in assistance and ticket management software and has established a strategic partnership with Google Cloud. This transaction is expected to bring benefits to Servicenow users and Google cloud platform users.

Bloomberg predicts that the annual revenue of Servicenow’s IT operations management solutions will exceed the $10 billion mark, and it will receive local support in Google Cloud. Therefore, operators will be able to use it to discover services in Google Cloud and map them. This native integration is expected to provide a “single, easy-to-use” view of resources and services on Google Cloud Platform, allowing organizations to improve management and monitoring of IT infrastructure and fine-tune service delivery. The Mountain View company assures its customers of service on behalf of its customers and better manages the costs associated with hybrid cloud deployments. Search and mapping functions are already available. Throughout the summer vacation, we will focus on features such as deployment strategies and self-service settings, including support for Google Deployment Manager (GDM).

For Servicenow, this partnership allows it to integrate artificial intelligence (AI) and machine learning capabilities into its IT operations management platform. The latter will particularly use AutoML translation services to translate complaints into the language required by support staff in real time. Google Cloud and ServiceNow will also explore the possibility of developing other functions around document, speech and image recognition.