After an unprecedented year, the company is reshaping its strategy and processes to build the work of the future. First, many organizations have begun to reorganize their digital transformation plans to the point that 80% of companies have accelerated their digital plans, making remote work the top three priorities for such projects. Although it is estimated that 70% of work activities in Mexico can be performed remotely, during the pandemic, only a quarter of Mexicans performed tasks through remote work programs.
Faced with the challenges of economic recovery and the reopening of work spaces, this transformation has led to a reshaping of business operations: Although employees say that working from home is more efficient, supervisors and business leaders have reservations about these factors inherent in face-to-face operations. May be affected, such as the construction of institutional values and business culture.
Noam Bizman, vice president of ServiceNow Latin America, said that the hybrid model allows for a balance between the two positions and the best of both worlds: the flexibility and creativity of telecommuting, and the coexistence and visibility of returning to the office.
A Stanford University study showed that 70% of companies are ready to deploy a hybrid work model, and at the local level, it is estimated that 9 out of 10 companies will bet on these plans in 2021, and 69% of Mexican employees like this plan. In addition, according to ServiceNow’s Employee Experience Imperative research, 65% of employees hope to adopt a hybrid approach as soon as possible after safety to balance digital and face-to-face interactions.
In order to create a consistent and transparent experience and make it easier for employees to complete their work, 80% of business leaders stated that they are working hard to provide a safe working environment and implement measures such as adjusting schedules and reconfiguring workstations. In this case, the use of ServiceNow’s safe workplace and workplace service delivery solutions has increased by more than 45% since the beginning of 2021. Among organizations that use these applications, more than 45% of organizations use employee health screening to ensure that employees’ health and personal integrity are the top priority, while more than 40% of employees use workplace safety management to allow employees to use self-service Tool to book desks and achieve a trusted environment through pre-defined health distance plans, shift assignments, and disinfection plans.
Technology fit, digital transformation
Mauricio García-Sepeda.
The reopening of offices requires careful planning and execution, which is closely related to greater organizational agility. Mauricio García-Cepeda, General Manager of ServiceNow Mexico and Latin America, pointed out that the system and access must be simple, smooth, and applicable to all devices; similarly, digital workflows help to focus on goals and strengthen the adaptation to the new normal and operational renewal. designing process.
In order to make employee experience a business priority, the process of reopening should be staggered and flexible, with various time, space, and resources to limit physical collaboration, but to ensure people’s well-being. In addition, when enabling a mixed work environment, ServiceNow recommends:
- Encourage interaction and communication with employees. Provide a platform or interface to concentrate the most important points and key information of the strategy back to the office. Conduct surveys and explore the sentiments of the organization. Use the collected information to make adjustments to make recovery easier, more comfortable, and safer.
- Automate the reopening process. Form an interdisciplinary team to assess progress, make decisions, and communicate appropriately with other parts of the company. With technical solutions, you can not only better understand the operation situation, but also understand the health status of employees, the recruitment process, enter the building or arrange meetings.
- Deploy a safe working environment. Systematic arrangements for cleaning and sanitation services. Organize the attendance of employees and visitors. Create a compliance process to ensure compliance with health and safety measures.
Improve Workplace service delivery
ServiceNow announces updates to its solutions Workplace service delivery Provide support for employees and service teams in mixed work environments that require agile and flexible infrastructure management in the workplace. The solution provides employees with a mobile user-level experience for booking workspaces, meeting rooms and support services, as well as navigating the work environment.For businesses, ServiceNow’s workplace service delivery solutions provide the data and insights needed to better inform cost and real estate optimization.
The new features of the tool include:
- The smart and intuitive reservation features in the Workplace Reservation Management application provide a user-level reservation experience.
With Workplace Reservation Management, employees can now easily reserve workspaces, desks, and meeting rooms with one click. New local mobility capabilities make it easier for employees to request these spaces and enhance the self-service experience. In addition, the new notification function suggests adding food service or room setting requests when booking. - The space usage function in Workplace Space Management helps to optimize real estate spending. They make it easier for the team to understand how many employees enter the workplace on a given day, month or year, thereby making more informed decisions about office layout, how many buildings or floors need to be opened, and how much food and beverages should be provided. Work space cleaning schedule.
- Update the workplace map to better locate the office. New office map enhancements can help employees find permanent or reserved work spaces, find and reserve meeting rooms or work spaces near the team, and easily navigate their work parks.
ServiceNow will use Workplace service delivery helps manage your own distributed workforce, starting with workplace booking management, workplace case management, and workplace visitor management.In the future, Workplace Space Mapping will enable employees to access interactive floor plans to view the office layout. Once all ServiceNow offices are fully operational, Workplace Reservation Management estimates that it may save ServiceNow employees approximately 109,000 hours per year.
Workplace Reservation Management and Workplace Space Management enhancements are planned to be launched in the third quarter. Enhancements to workplace space mapping are now available.
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