SAN FRANCISCO–(BUSINESS WIRE)–HDI, the leading organization dedicated to elevating service and support across the enterprise, announces the keynote presentations for the 2022 Service Management World conference program. The event takes place November 12-16, 2022 at the Omni Orlando Resort at Championsgate in Orlando, FL. Register here.
“Service Management World focuses on the challenges and opportunities facing service management leaders today,” said Tara Gibb, Senior Director, HDI. “Our keynote presentations will inspire attendees to think about their work and support their teams in innovative ways and allow them to leave the conference with insights that can be directly implemented in their organizations. ”
Service Management World keynote presentation:
-
Stephen Shapiro, Innovation Evangelist and Author will present “Build a Better Box: Transforming to Differentiate and Stay Ahead of the Competition.” Shapiro will discuss how to cultivate innovation by showing leaders and their teams how to approach, face and solve their business challenges. Attendees will discover how to reframe challenges, leverage the insights of specialists and generalists and find creative solutions across organizations.
-
Workplace Culture Expert Jessica Kriegel will present “The Culture Equation: Power Your Strategy and Accelerate Performance.” Kriegel guides organizations on how to create intentional cultures that accelerate performance. Attendees will leave with the keynote a new perspective on managing and promoting cultural change and steps for cultivating an intentional culture that empowers a business strategy and accelerates performance.
In addition, Service Management World will offer a keynote panel on “The ‘How’ of Enterprise Service Management.” For many organizations, Enterprise Service Management becomes an attempt to replicate IT Service Management (ITSM) outside the walls of IT, but it may be more important to think in terms of the functions and challenges faced by business units, which are separate from the IT component. Once that is understood, leaders can understand and develop those functions through the lens of service management. Panelists Marie DiRuzza, Director, Campus Technology & Media Services, Mount Holyoke College, Erika Flora, President/CEO, Beyond20 and Valence Howden, Principal Research Director, Infotech Research Group will discuss how Enterprise Service Management can help team to create maximum value.
Additional Service Management World highlights:
-
The conference program will offer dozens of sessions from proven industry experts on the following tracks: Modernizing Service Management, Optimizing Culture and Leadership, Connecting the Dots: Frameworks and Methodologies and Driving Strategic Decision-Making. See the complete program here.
-
Pre-event training offers two to three days of intensive courses (some offer certification) and is facilitated by thought leaders with hands-on, hands-on experience in key techniques and frameworks of industry.
-
Case studies from leading companies such as Marriott, T-Mobile, Duke University, Giant Eagle, Norton Healthcare, Union Home Mortgage and more. Attendees will get a unique look at key achievements and lessons learned when implementing a successful service management strategy.
-
The expo hall will feature 30+ sponsors showcasing the latest industry solutions. Selected exhibitors include: GoTo Technologies, Halo ITSM, Freshworks, ManageEngine and ServiceNow.
-
Unlimited networking opportunities.
To register for Service Management World, click here.
For sponsorship opportunities, contact Ayrien Machiran at [email protected].
Media interested in a media pass, click here.
Click here for more information on Service Management World or stay up to date on Facebook, Twitter or LinkedIn.
About the HDI
For over thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to: drive change, leverage knowledge, transform teams, make connections , and turn challenges into opportunities. HDI empowers the technical support and service management community to advance their strategy, operations and teams through optimized service delivery. From employee to business, HDI transforms service and support through its comprehensive lineup of training and certification courses, industry-leading annual conferences, results-driven consulting services, networking opportunities that community-based, and insightful research and information resources. What does HDI mean? HDI stands for smarter service that results in better business results. Learn more at https://www.thinkhdi.com. HDI is brought to you by Informa Tech.
About Informa Tech
Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We are an international business of more than 600 colleagues, operating in more than 20 markets. Our goal is to inspire the Technology community to design, build and operate a better digital world through research, media, training and event brands that inform, educate and connect. More than 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital community every month. Learn more about Informa Tech.