Anyone working in IT knows that the speed of change is faster than ever, and as companies strive to remain relevant and competitive in the “always-on” digital world, the demand for IT professionals continues to increase. Therefore, the need to improve efficiency is critical, and many companies are beginning to find that IT Service Management (ITSM) can help them meet emerging customer needs at the back end of their business.
More than 388,000 professionals have used IT Central Station research to inform their purchasing decisions. Their latest paper focuses on the most highly rated help desk software vendors, analyzing each vendor and studying the services they can provide to the enterprise.
The following is a breakdown of the main players currently active in the market:
BMC Helix ITSM
Average rating: 7.6
Top-level comparison: Serve immediately
Overview: An innovative service management platform, originally built for mobile, has an intuitive, beautiful, and people-oriented user experience that can improve the work efficiency of the organization.
IBM SmartCloud console
Average rating: 7.5
Top-level comparison: Serve immediately
Overview: Provides access to user-friendly self-service, automated service management, and seamlessly integrated service desk functions based on best practices.
IFS application
Average rating: 8.3
Top-level comparison: Enterprise Resource Management System
Overview: Industry-specific products that are inherently related to a single data model and use embedded digital innovations so that customers can do their best when it really matters.
IT Care Center
Average rating: 8.6
Top-level comparison: not applicable
Overview: An affordable end-to-end platform designed to manage IT operations from ticketing to application development and lifecycle management.
JIRA Service Management
Average rating: 7.8
Top-level comparison: Serve immediately
Overview: Provide the team with everything needed to get started quickly, as well as the functions of ITSM practice, such as request, incident, problem, change, and configuration management.
ManageEngine ServiceDesk Plus
Average rating: 7.9
Top-level comparison: Serve immediately
Overview: Comprehensive help desk software with integrated asset and project management functions based on the ITIL framework.
supply chain management
Average rating: 6.6
Top-level comparison: Serve immediately
Overview: A software product from Microsoft that allows organizations to manage incidents and problems.
Serve immediately
Average rating: 8.1
Top-level comparison: BMC Helix ITSM
Overview: Allow each department dealing with tasks to assign and prioritize, collaborate, drill down to the root cause of the problem, gain real-time insight and take action.
Perfumery
Average rating: 8.4
Top-level comparison: Zabix
Overview: From network inventory and network monitoring to service desk software, Spiceworks helps customers manage all their IT workdays from a simple place.
System assistance
Average rating: 8.1
Top-level comparison: Serve immediately
Overview: The ITSM solution adopted worldwide integrates all basic functions into a feature-rich tool.
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