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The Biggio Center is constantly working to improve the Canvas experience for everyone.
In an effort to offer greater efficiency and transparency when requesting assistance with Canvas, Biggio Tech has begun implementing ServiceNow ticketing. Faculty requesting assistance with Canvas or reporting an incident should email [email protected]. This email generates a ServiceNow ticket that teachers can use to provide more information, track progress, ask additional questions and more.
Additionally, following faculty feedback, the Canvas Support help button introduced in fall 2020 will move from the bottom right of the screen to the built-in menu navigation on the left side of the screen. Clicking on the question mark icon labeled ‘Help’ will provide contextual help guides right within the learning management system with the aim of addressing the questions in real time.
For additional questions, contact Brandon Simmons, Manager of Biggio Tech, at [email protected].
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