Helpdesk Automation Market
According to IMARC Group’s latest report, titled “Helpdesk Automation Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2022-2027,” the global helpdesk automation market will reach US$ 4.8 Billion by 2021. Expected, IMARC The group expects the market to reach US $ 25.8 Billion by 2027, showing a growth rate (CAGR) of 32.4% during the period 2022-2027. Helpdesk automation represents automated customer support and ticket management solutions used for resolving issues and queries by internal staff and customers. These can be categorized into incident management systems, knowledge-based systems, self-service password resets, etc. Helpdesk automation services are an integral part of customer contact centers (CEC) as they minimize repetitive tasks and interactions for service agents, automate follow-ups , enable smart ticket assignment, and streamline organizational workflow. They replace level one (executive) support and low-cost processes to reduce support costs and offer transparency, improved consumer experience, and improved productivity. Because of this, helpdesk automation systems find wide application in many sectors, including IT, telecommunications, education, banking, government, healthcare, manufacturing, automotive, retail, etc.
As the novel coronavirus (COVID-19) crisis continues in the world, we continue to monitor changes in the markets, as well as the buying habits of consumers around the world-our estimates about the latest trends in market and forecast values after considering the impact of this pandemic. These observations will be included in the report.
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Global Helpdesk Automation Market Trends:
Growing industrialization and increasing demand for business process optimization are major drivers of the helpdesk automation market. In addition, the increasing use of artificial intelligence (AI) and machine learning (ML) in various industries to ensure interactive communication platforms and perform predictive analytics for demand planning, flow improvement of work, and incident management are also positively influencing the growth of the market. Furthermore, the expanding information technology and e-commerce businesses and the increasing use of the product for resolving consumer questions about products, return policies, and shipping fees and providing assistance in purchase completion on online portals act as significant factors stimulating growth. Moreover, the increasing use of Internet of Things (IoT) and cloud-based technologies and the expanding investment in research and development (R&D) activities are expected to fuel the helpdesk automation market in the coming years.
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Global Helpdesk Automation Market 2022-2027 Analysis and Segmentation:
Competitive Landscape with Key Players:
• Atlassian Pty Ltd.
• AXIOS SYSTEMS PLC
• BMC Software, Inc.
• Broadcom, Inc.
• Ivanti, Inc.
• HappyFox Inc
• Resolve Systems
• LLC ServiceNow, Inc.
• Sunrise Software is limited
• SunView Software
• Vision Helpdesk.
Breakdown by Product Type:
• Incident Management Systems
• Knowledge-Based Systems
• Self-service Password Reset
• Others
Breakdown by Deployment:
• Cloud Hosted
• In place
Breakdown by Type of Organization:
• Big Business
• Small and Medium Enterprises
Breakup by Vertical:
• IT and Telecom
• BFSI
• Manage
• Education
• Taking care of your health
• Manufacturing
• Automotive
• Retail
• Others
Breakdown by Region:
• North America (United States, Canada)
• Europe (Germany, France, United Kingdom, Italy, Spain, Others)
• Asia Pacific (China, Japan, India, Australia, Indonesia, Korea, Others)
• Latin America (Brazil, Mexico, Others)
• Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, Others)
Key Highlights of the Report:
• Market Performance (2016-2021)
• Market Outlook (2022-2027)
• Porter’s Five Forces Analysis
• Market Drivers and Success Factors
• SWOT analysis
• Value Chain
• Comprehensive Mapping of the Competitive Landscape
Note: If you need specific information that is not currently covered in the report, we can provide it to you as part of the customization.
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IMARC Group is a leading market research company offering management strategy and market research worldwide. We partner with clients across all sectors and regions to identify their highest value opportunities, address their most important challenges, and transform their businesses.
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