Helpdesk Automation Market
SHERIDAN, WY, UNITED STATES, October 10, 2022 /EINPresswire.com/ — Industry Overview:
Helpdesk automation is a customer support solution used to resolve tickets related to issues that vary in severity and priority. This management solution helps in solving issues and queries of both customers and internal staff pertaining to a particular product or service. Its use is associated with improving work efficiency by minimizing incomplete documentation, lost requests, delays in handling requests and poor communication with customers. These automated services are widely used for streamlining incoming communication, eliminating support costs, reducing redundant tasks, improving execution speed and increasing productivity. Moreover, they enable automatic ticket allocation and closing services while timely initiating follow-ups with customers to offer a superior customer experience.
The size of the global helpdesk automation market reached US$ 4.8 Billion in 2021. Forecasting, IMARC Group expects the market to reach US$ 25.8 Billion by 2027, showing a growth rate (CAGR) of 32.4% during 2022- 2027.
As the novel coronavirus (COVID-19) crisis drags on in the world, we continue to monitor changes in the markets, as well as the buying habits of consumers around the world–our estimates about the latest trends in market and forecast values after considering the impact of this pandemic. These observations will be included in the report.
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Industry Trends:
The global market is driven by the growing use of artificial intelligence (AI) and machine learning (ML) across multiple industry verticals. These solutions, when combined with helpdesk automation, provide chatbots and intelligent search recommendations to assist users. They also offer predictive analytics for incident management, demand planning, and workflow improvement, which has contributed to increased demand for automated services. Helpdesk automation also continues to be integrated into information technology (IT) operations to improve overall system efficiency. The significant growth in the IT industry, especially in developing economies, along with the growing use of cloud computing and mobile technologies at the global level, is also giving a boost to the market growth. Other factors, such as increasing preference for e-retail websites, extensive research and development (R&D), and rapid urbanization, further create a positive outlook for the market.
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Global Helpdesk Automation Market 2022-2027 Analysis and Segmentation:
Competitive Landscape with Key Players:
• Atlassian Pty Ltd.
• AXIOS SYSTEMS PLC
• BMC Software, Inc.
• Broadcom, Inc.
• Ivanti, Inc.
• HappyFox Inc
• Resolve Systems
• LLC ServiceNow, Inc.
• Sunrise Software is limited
• SunView Software
• Vision Helpdesk.
Breakdown by Product Type:
• Incident Management Systems
• Knowledge-Based Systems
• Self-service Reset Password
• Others
Breakdown by Deployment:
• Cloud Hosted
• In place
Breakdown by Type of Organization:
• Big Business
• Small and Medium Enterprises
Breakup by Vertical:
• IT and Telecom
• BFSI
• Manage
• Education
• Taking care of your health
• Manufacturing
• Automotive
• Retail
• Others
Breakdown by Region:
• North America (United States, Canada)
• Europe (Germany, France, United Kingdom, Italy, Spain, Others)
• Asia Pacific (China, Japan, India, Australia, Indonesia, Korea, Others)
• Latin America (Brazil, Mexico, Others)
• Middle East and Africa (United Arab Emirates, Saudi Arabia, Qatar, Iraq, Others)
Key Highlights of the Report:
• Market Performance (2016-2021)
• Market Outlook (2022-2027)
• Porter’s Five Forces Analysis
• Market Drivers and Success Factors
• SWOT analysis
• Value Chain
• Comprehensive Mapping of the Competitive Landscape
Note: If you need specific information that is not currently covered in the report, we can provide it to you as part of the customization.
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About us:
IMARC Group is a leading market research company offering management strategy and market research worldwide. We partner with clients across all sectors and regions to identify their highest value opportunities, address their most important challenges, and transform their businesses.
IMARC’s information products include key market, scientific, economic and technological developments for business leaders in pharmaceutical, industrial and high technology organizations. Market forecasts and industry analysis for biotechnology, advanced materials, pharmaceuticals, food and beverage, travel and tourism, nanotechnology and novel processing methods are at the top of the company’s expertise.
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IMARC Services Private Limited
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