How Bill McDermott and ServiceNow control the pace of change

In the current era of chaos, turmoil and the proliferation of digital things, Bill McDermott and ServiceNow are expected to bring the gift of speed to enterprises.

McDermott stated on ServiceNow’s second quarter earnings conference call: “This is the power of Now Platform: the ability to move quickly, be agile, quickly solve problems through low-code, no-code application development, and create a new workflow that provides a great experience. Ability,” Zhou.

“Even if customers take advantage of the opportunities of digital transformation, we are helping them solve the challenges of generations.”

Since taking over as CEO of ServiceNow 9 months ago, McDermott has leveraged the company’s superior technology and unique market position in the following ways:

• Reposition ServiceNow as a platform company that also provides certain applications;
• Promote ServiceNow to become the role of the digital Rosetta Stone, which can transform mismatched data sets, applications and systems into the unified language of modern digital business;
• Explicitly predict that ServiceNow will become a $10 billion company (now less than $4 billion) Triple the number of employees Within a few years; recently,
• By shifting their focus from traditional business process silos to modern digital workflow paradigms, they are expected to help corporate customers develop at the pace of today’s crazy period.

Is the McDermott method effective?

Well, revenue in the second quarter increased by 32% to more than $1 billion. Since McDermott announced its joining at the end of last year, ServiceNow’s stock price has doubled and its market value is approximately $83 billion.

So, yes, I want to say that the McDermott approach does make ServiceNow’s work better-for its customers and shareholders.

I’ve written before about what McDermott wants to do with high energy, not just to bring great value to ServiceNow customers, and to increase the company’s revenue, profit, and stock price. Most importantly, in the 10 years before joining ServiceNow, McDermott tripled SAP’s revenue, market value, and market influence during his ten years as CEO. (For more information, see How Bill McDermott’s Magic Touch made the service a cloud superstar, The big secret of ServiceNow: Bill McDermott redefines the software business with Salesforce-SAP showdown: Will Bill McDermott and ServiceNow become the kings of CRM?)

To understand what I mean, especially about how ServiceNow provides the gift of speed to customers, check out some of the comments in the earnings call last week.

Dream big dream

Not surprisingly, the person who wrote a book called “Winners Dream” has grand ambitions for ServiceNow: “We are still fully focused on the ambition of becoming the defining enterprise software company of the 21st century.” Few CEOs are in public. Speak in this way, especially to the audience of financial analysts.

Helping the CEO deal with the first priority

“The CEOs of global companies will double their investment in digital transformation. They recognize in the pre-COVID world that you must change, but in the post-COVID world, you must be digital to survive. Yours Employees must now actually work anywhere, even if they are not at home. It takes a long time. As a result, digital transformation has hit everyone. 9 out of every 10 CEOs adopt a digital-first strategy, but only 4 out of 10 CEOs One can say: “I am ready for digital disruption. “

New ways of thinking about process, product development and speed

“Petrobras is a global energy group and, by the way, it is also the largest company in Brazil. They are using Now Platform to lead their digital transformation strategy. Therefore, it is clear that this end-to-end internal business process idea has moved from the system of record Moved away from the idea because they realize that the data is trapped in the silo, but now they can simplify things in the workflow.

“So this is the way people look at product development now. This is how they look at process innovation. This is how they think about reducing the time from discovery to actually bringing products and services to market. So I really I believe we have done something here, and we are at the forefront of the early stages of the workflow revolution.”

Address today’s business challenges and opportunities

“This unprecedented environment is breaking the physical supply chain. It reveals the weak links in the old value chain, and illustrates how companies are working cross-functionally to deliver workflows that create a good experience for customers, employees, and partners. From an outdated business The process evolves into a new workflow revolution, and the world is undergoing tremendous changes.”

In these difficult times, quarterly software updates are not good enough

“We will provide safe workplace product innovations in a two-week cycle to help our customers successfully ensure the health and safety of employees in this unprecedented period. More than 550 organizations worldwide have downloaded our Safe Workplace Kit Companies such as Uber, Coca-Cola’s European partners, and BankUnited are using these apps and dashboards to safely return to the workplace.

“This is the powerful function of the Now platform. It has fast mobility, agility, the ability to quickly solve problems through low-code, no-code application development, and create new workflows that provide an excellent experience. We are helping customers solve generations of Challenges, even if they take advantage of the opportunities of digital transformation.”

Track COVID requirements from US state departments worldwide.

“They used Now Platform to create a dozen applications in just three weeks, tracking the COVID requirements of every country on the planet to ensure that employees travel safely.”

Accelerate M&A integration in the fast-paced world of fintech

“Fiserv, a global fintech leader, recently completed a merger that needed to merge systems and processes to increase the visibility of their assets. Using Now Platform, they can now have visibility into the newly combined infrastructure and its emerging dependencies And insight. This not only shortens the time to solve problems, improves the customer experience, and reduces operating costs, while also providing better service to customers.”

The number of members who helped Disney+ exceeded 50 million in a few months

“With the support of ServiceNow’s CSM workflow, Disney+ has rapidly grown to more than 55 million subscribers in just a few months after its launch. In the knowledge keynote, [a Disney CIO] To share how ServiceNow provides services to Disney, I cited “a very flexible and extensible platform” that allows them to “developing best-in-class customer help centers and best-in-class tools to provide their agents Support to support customers around the world.'”

Help customers by integrating their old systems

“The ecosystem sees it as a cross-platform integration engine, because there are many isolated systems from 20 ecosystemsdayCentury’s record system. We do not compete with them-we just make them better. As a result, they are located in the Now Platform, enabling business operations to be executed even without changing and redoing its system of record.This is a big tailwind. The entire ecosystem has made billions of plans around ServiceNow, and Even very large technology companies will announce this soon. ” (Emphasis added).

Help customers build applications faster than ever

With “low-code, no-code edge applications”, our customers can build applications in hours and days, and deploy them to 1.5 million employees in two days. This is the rapid prototyping innovation and development that must be done, and Now Platform can do it. These are major changes in the enterprise. “

4-day challenge: build and deploy applications for 323,000 people

“Adopt a great company like Lowe’s. At the center of COVID, they have to deal with leave requests with employees, and they ask: “How can I build an application and deploy it to 323,000 people in less than 96 hours?” “Well, you can operate on a low-code platform like the Now platform, and then you can use it. So, since we are a platform company, you can now integrate everything into ServiceNow.”

Work flow is the key to speed

“Now people realize, my goodness, twentydayIn these digital-first environments, Century’s architecture is too slow. How can I be fast? How do I get speed? This is where the workflow revolution is making great strides, because every outstanding employee experience or customer experience is behind an outstanding workflow. “