Capable Solutions Can Accelerate Change for Agencies
At CDW • G, we consider ourselves a company that can get your agency the technology it needs in a very short time while providing excellent customer service. We are also a company that can provide agencies with the people they need to keep that technology working.
We are becoming a new CDW • G, moving to a services -led organization. Over the past few years, we have made several acquisitions that have strengthened our ability to provide the solutions and services agencies want. Our acquisition of Aptris gives us more capabilities in the ServiceNow arena, for example, and our acquisition of Focal Point Data Risk accelerates our identity management capabilities. We are also having great conversations about how to expand our acquisitions of IGNW and Sirius Computer Solutions into the federal sector.
It will take a lot of time to grow those habits organically, and we want to bring these capabilities to our customers as soon as possible. Right now, we’re incorporating these companies into the CDW • G brand, and you’ll soon see them renamed as new CDW • G services.
Our customers already know what we can do in terms of purchasing goods, and we use that knowledge as we help them understand what we can offer as professional services. With the acquisition of Aptris, for example, we already have ServiceNow capabilities in the areas of deployment, maintenance, ongoing support and design consulting, among others.
Because federal customers are already approaching us saying “I have a problem” instead of “I need to replace this part,” we can provide value by helping them solve problems. We’re just getting started, but we see significant opportunities for our customers.
READ MORE: Learn how ServiceNow can grow your agency’s capabilities.
Agencies Seek Support to Sustain New Technology Deployments
We can deploy new technology for an agency, guide its leaders by integrating it into their practice and stay to help as they become accustomed to the new IT environment. A good partner is as important – if not more important – in the context of solutions as in a simple deployment.
These days, the partner who works with an agency to maintain a technology solution is almost more valuable than the one who sold them the technology in the first place. CDW • G has a positive reputation and good relationships with our current customers, and we want to help them with this new part of our portfolio.
Customers know us, and they trust that we know what we’re talking about. They knew we would provide the same level of professional support support they received from us for the infrastructure.
This article is part of FedTech‘s CapITal blog series. Please join the discussion on Twitter by using #FedIT hashtag.
