How IBM combines AIops and observability for proactive incident management

We are excited to bring Transform 2022 back in person on July 19 and almost July 20-28. Join AI and data leaders for insightful conversations and exciting networking opportunities. Register now!

As the COVID-19 pandemic accelerated digital transformation and proved the need for improved IT infrastructure, businesses quickly moved to the cloud and implemented better cloud computing techniques. The result? Multicloud services continue to proliferate across the enterprise, as organizations increasingly see the challenges of leaving their business data entirely with vendors. Gartner predicted that nearly 75% of midsize and large organizations will use a multicloud and/or hybrid approach by 2021 and it happened.

In fact, in 2018, a survey of 1,106 business and technology executives by the IBM Institute for Business Value revealed that 85% of companies are already using a multicloud system to manage their information. Many infrastructure and operations (I&O) organizations are now “adapting their strategies to utilize cloud capabilities in preparation for the future of integrated solutions, resulting in AI, IoT and edge computing,” according to Gartner. So, here’s the multicloud to stay.

However, multicloud services have some particular challenges. Flexera’s 2020 survey on multicloud challenges showed that “multicloud management tops the list,” along with security issues, cloud spend management and lack of resources/experts.

Dinesh Nirmal, general manager of IBM Automation, told VentureBeat how AIops and observability work together, its business benefits and about IBM’s recent updates to the IBM Cloud Pak for Watson AIops software.

Analysis of paralysis from too much data

IBM’s response to the need to better manage multicloud environments is to enable interplay between AIops and observability. While this may seem straightforward, there is a big problem with the excessive amount of data in today’s enterprise ecosystem. There are so many data sources that business leaders are literally swimming in a huge lake of data. More critical is the fact that it is often difficult to convert this data into actionable insights.

That’s where observation, actionable observation, or application resource management comes in, Nirmal says.

“A [major] The IT column is all about incident prevention and incident resolution-where AI plays a big role, because all this data comes through observability, which helps you associate it with AI, ”Said Nirmal. “It helps to look for anomalies within alerts, events, and logs to say ‘we’re seeing some anomalies and based on past behavior, it looks like this could lead to this problem.'”

Nirmal said organizations need to be able to observe and know their entire IT infrastructure – whether it’s hybrid cloud, multicloud, or behind a firewall – to ensure application performance management (APM). IBM uses actionable observation to bring in data from all APM vendors to ensure applications are running successfully at all times, he added.

Combines AIops and observability

AIops-a term first coined by Gartner-is the application of big data and machine learning (ML) to automate processes and operations, ensuring an interaction with the necessary speed for today’s businesses. When this is combined with observability, a system can be thoroughly evaluated and the data pipeline can be seen and highly valued. A Forrester study (commissioned by IBM) found that combining AIops and observability can reduce customer-facing outages by up to 50% and mean time to recovery (MTTR) by up to 95% for in businesses.

Managing multicloud is difficult, according to experts. Steve Hershkowitz, chief revenue officer at Virtana, said in an article that the cloud’s attractive features are the same as those that “make it very complex to manage on an ongoing basis.”

One of the main things that depends on multicloud computing is operational control – the ability of organizations to monitor their entire IT system – but this is not often easy to do. With the sophistication of multicloud environments, there is a growing need to improve observability in IT systems for better analytics and optimal performance. More than ever, organizations need effective AIops to uncomplicate their cloud environments so that they can effectively design, develop and manage cloud applications.

However, another issue often arises: While data is the fuel for AIops, many challenges in the AIops data pipeline can lead to ineffective AIops. That’s where observationalism comes in, which helps resolve issues like AI bias in the AIops data pipeline. The integration of AIops and observability allows businesses to understand why problems occur, look at other similar related problems, discover the best ways to fix problems, and provide insights on how to prevent problems from happening in the first place.

AI for incident detection and management

IBM’s approach to AIops integration and observability for providing actionable insights is embedded in a new version of the IBM Cloud Pak for its Watson AIops software, which the company recently announced to help businesses to proactively resolve incidents by providing a new dashboard of “stories and alerts”.

The solution is an end-to-end approach that requires cross-field integration. To get the full coverage, the version was developed using Instana (acquired by IBM in 2020 for observability data) and currently can onboard data from Turbonomic (acquired by IBM in 2021 for the use of resource applications). The full-stack application allows IT managers and site reliability engineers (SREs) to gain a comprehensive view of how their IT environments are performing.

It combines event tracking and data from a variety of sources, including Instana and Turbonomic, to learn normal practices and the baseline characteristics of applications. Uses AI software to quickly identify what is abnormal behavior in production applications, then uses automation to take corrective action, resolve identified issues and reduce manual processes.

The Forrester study showed that organizations that deployed the IBM Cloud Pak for Watson AIops eliminated 80% of the time spent remediating false positive incidents. It also increases visibility into application performance, reducing the time to resolve issues by 75%.

While Nirmal agrees that there are other players like ServiceNow in the space, he said IBM has a huge advantage because of its long-standing customers and because the company has the skills and knowledge to build the right models. of AI using the data it has been working on for decades.

All-around automation using AI

Nirmal also weighs in on training in AI models for decision making: “Predictability is driven by the data you feed into AI,” he says. “The more reliable, clean data you can provide, the better accuracy you’ll get.” In addition, organizations need to make sure they have good data to train their models, he explained. Not only that, even after you train it, you have to keep training it because the data changes every day, every minute, every hour.

IBM states that the combination of observability and AIops can have a huge impact on an organization’s bottom line. The company says this surprising impact is why organizations like T-Mobile, Electrolux, Carthartt and Taiwan’s National Center for High-performance Computing are rapidly adopting its solutions.

Gartner said one of the most compelling technology trends for 2022 is hyper-automation, which is often a result of AIops and observability. Nirmal pointed out that outages cause productivity, optimization and other problems, so one of the most prevalent themes in the IT industry is all-around automation using AI.

The integration of AIops and observability helps get value from multicloud

Virtana’s State of multicloud Report 2022, which surveyed 360 CIOs and IT leaders in the US and UK, said multicloud challenges will continue to grow as adoption increases. Instead of taking a reactive approach, enterprise IT leaders should be more proactive. As more businesses move to a multicloud approach, it is important to prioritize managing multicloud environments effectively.

Nirmal believes enterprise IT decision makers want to reap benefits from multicloud in three critical areas: optimization, productivity and product costs. However, it is automation that gives them the benefit of those three pillars. Unifying AIops and observability, he said, is an effective way to ensure businesses significantly automate processes, quickly detect incidents in production pipelines and get the best value from multiclouds. solution.

The mission of VentureBeat has become a digital town square for technical decision makers to gain knowledge about transformative enterprise technology and transactions. Learn more about membership.

#IBM #combines #AIops #observability #proactive #incident #management #Source Link #How IBM combines AIops and observability for proactive incident management

Leave a Comment